Company: Link Technologies
Case No: L11847. Project: 11.40: LinkSOFT Version 11.4
Logged By: Sanjay (Link Technologies) on 03 Dec 2019 04:40PM
Priority: High
Product: Framework
Group: Enhancement
Time Taken: 15.00 (Weight: 15.00)
Version: 11.4.0302
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Rashna, Sanjay
Resolve By: Friday, 06 December 2019 12:00 AM [1597 days since logged date]
Status: Closed
Subject: LinkSOFT Backup Database Management - Improvements

Improve backup configuration and error logging.  We need to address the following issues:

  1. Backup is not being logged properly. When backup maintenance fails, the error logs do not explain the reasons for failure.
  2. Backup configuration needs to be improved so we can determine which databases are being backed
Audit Notes:Edited by alvis on 03/12/19 16:40. Edited by sanjay on 03/12/19 15:47. 
03 Dec 201903:56PM Comment 1 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 03-12-2019 07:47 PM Time Taken: 14.00

Development work for this case has been completed.

The change will be available in version: 11.4.1203 3 PM

1. The following changes were made(Include Database object names, Program classes and any other relevant information):

  1. Added new configuration for automated backups. See figure 1.
  2. Added error logging on backup failure. 
  3. If the delete user does not have access, this is correctly reflected in the error logs
  4. If the delete backup file no longer exists, this is correctly reflected in the error logs
  5. Added ability to determine "Other" databases to backup
  6. Transferred backup mechanism to standard Framework

2. Affected Areas:

  1. Backup Maintenance Tasks

3. The issue was caused by:

  1. Improvement

4. Notes
5. Next Step

Figure 1 - Backup Options

05 Dec 201908:58AM Comment 2 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 05-12-2019 12:52 PM Time Taken: 1.00
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail

Run process SYS003, this should be executed without errors.

This should create the backup of the database the user is logged in and runs the processes.

2Set the configuration to "Backup This Database" to No, current dd backup should not be createdPass

Enter below databases in the "Backup other database names". 

  • FMIS
  • LINKSOFT version 8.17.

The backups should be created without errors


Set the retention days as 7.

  • Update backup create date as 11/11/2019.
  • Run the process
  • Backups should be deleted.

Environment Details

  1. OS version: Windows Server 2012
  2. Application version:  11.4.1204
  3. Setup: Demo
  4. Server :
  5. Database: LINKSOFT-DEMO-11-RASHNA

Documentation updated under "Linkweb Application Portal - Company Administration - Processes - System Processes"

Next Step

  1. Closure 

    If you have any queries regarding this support incident, please email and include the Case No: L11847 in the subject line of all emails regarding this issue.

    Document size: 115.4 KB
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