Company: Link Technologies
Case No: L12271. Project: 12.43: LinkSOFT Version 12.43
Logged By: Sanjay (Link Technologies) on 27 May 2021 04:42PM
Priority: Low
Product: Framework
Group: Enhancement
Time Taken: 4.00 (Weight: 4.00)
Version: 12.43.0706
Assigned To: Sanjay (Link Technologies)
Circulation: Development, Rashna, Sanjay
Resolve By: Friday, 04 June 2021 11:59 PM [1057 days since logged date]
Status: Closed
Subject: Event Log Alert for ERROR Messages contain a large amount of data making the Alert difficult to read

Some error logs are very long ad when these errors occur multiple times, the email becomes very cryptic.

To resolve, we send the first 100 characters of log_data when the status is Error.

Audit Notes:Edited by sanjay on 25/06/21 10:02. 
27 May 202104:46PM Comment 1 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 02-06-2021 04:42 PM Time Taken: 3.00
PART A - Development work for this case has been completed.

1. The change will be available in version: 12.43.0527

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. When Event Log entry is "Error", "Critical", we trim the log Data to 100 characters

3. Affected Areas:

  1. Event Log Alert

4. The issue was caused by:

  1. Improvement to readability if Alert

5. Notes
6. Next Step
(Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT

21 Jun 202101:27PM Comment 2 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 23-06-2021 01:26 PM
Proceed with UAT

22 Jun 202112:33PM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 24-06-2021 12:10 PM Time Taken: 1.00
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail

Enable Process "SYS003 - Backup Database" with an incorrect file path.

This should add a failed record in the "Event Log"

2User the "View" with error record to see the details of the error
3Rerun the process, this should group the error and increase the error count to 2


The view is blank for records without details

Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 12.43.0621 RC1
  3. Setup: Demo
  4. Server :
  5. Database: LINKSOFT-DEMO-124

Next Step

  1. For Closure

    23 Jun 202103:20PM Comment 4 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 25-06-2021 03:20 PM
    Thanks Rashna

    25 Jun 202110:02AM Comment 5 by Sanjay (Link Technologies) ETC was changed from 04/06/2021 to 04/06/2021
    If you have any queries regarding this support incident, please email and include the Case No: L12271 in the subject line of all emails regarding this issue.

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