Company: Link Technologies
Case No: L12001. Project: 12.10: LinkSOFT version 12.1
Logged By: Sanjay (Link Technologies) on 16 Jun 2020 06:34PM
Priority: High
Product: Framework
Group: Software Defect
Time Taken: 8.00 (Weight: 8.00)
Version: 12.10.1020
Assigned To: Sanjay (Link Technologies)
Circulation: Rashna, Sanjay
Resolve By: Wednesday, 17 June 2020 11:59 PM [1402 days since logged date]
Status: Closed
Subject: Link Database Update Utility - FTP Upload Functionality fails with Licence Validation "Invalid Licence. Error Code: LR100"
Summary:    FTP Upload fails when the Application Configuration is different from the logged-in Database.
Audit Notes:Edited by sanjay on 16/09/20 13:20. Edited by sanjay on 19/06/20 07:41. 
16 Jun 202006:37PM Comment 1 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 17-06-2020 12:34 AM Time Taken: 6.00

Development work for this case has been completed.

The change will be available in version:12.0.0617

1. The following changes were made(Include Database object names, Program classes and any other relevant information):

  1. Corrected the issue where the licence check was not using the SERVER Name and DATABASE Name entered by the user 

2. Affected Areas:

  1. FTP Upload

3. The issue was caused by:

  1. When the "Link Technologies - DatabaseUtility.exe.config"  DataConnectionString is different from the user Logged in Server and Database name, the FTP Upload fails with error code "Invalid Licence. Error Code: LR100" 

4. Notes
5. Next Step


Development Reference:

17 Jun 202002:43PM Comment 2 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 17-06-2020 08:35 PM Time Taken: 1.00

Hi Sanjay,

The issue in the case header is not resolved.

  1. The database and server in the "Link Technologies - DatabaseUtility.exe.config" is as below:
    1. DB - "LinkSOFT"
    2. Server - Local
  2. I created a new database with a name as "LINKSOFT-DEMO-12-RASHNA" on the local server. I was unable to login to FTP.
    1. Error - Module: SYS Invalid Licence. Error Code LR100. I had requested the license from the portal.


  1. Database - LINKSOFT-DEMO-12-RASHNA
  2. Server - Qa4

19 Jun 202007:41AM Comment 3 by Sanjay (Link Technologies) ETC was changed from 16/06/2020 to 17/06/2020
19 Jun 202010:09AM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 19-06-2020 04:07 PM Time Taken: 1.00
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail
1The database and server in the "Link Technologies - DatabaseUtility.exe.config" is as below:
  1. DB - "LinkSOFT"
  2. Server - Local

Login into FTP for below details

  1. DB - "LinkSOFT-CASEL11999"
  2. Server -

Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 12.0.618
  3. Setup: Demo
  4. Server :
  5. Database: LINKSOFT-DEMO-12-RASHNA

Next Step

  1. Closure

    16 Sep 202001:20PM Comment 5 by Sanjay (Link Technologies) ETC was changed from 17/06/2020 to 17/06/2020
    If you have any queries regarding this support incident, please email and include the Case No: L12001 in the subject line of all emails regarding this issue.

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