Company: Link Technologies
Case No: L11741. Project: 11.40: LinkSOFT Version 11.4
Logged By: Rashna (Edge Business Solutions) on 17 Oct 2019 01:10PM
Priority: High
Product: Helpdesk
Group: Software Defect
Time Taken: 3.00 (Weight: 3.00)
Version: 11.4.0903
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development, Rashna, Sanjay
Resolve By: Friday, 27 September 2019 12:00 AM [1645 days since logged date]
Status: Closed
Subject: Unable to access the "Complete Survey" link in Helpdesk.
Summary:    

Tested case in version 11.3 BETA

Steps to Replicate

  1. Navigate to "Helpdesk Survey - Manage Survey" in the demo database.
  2. Go into the details of case 9239.
  3. Click on the "Complete Survey" link.
  4. The following error occurs:


Audit Notes:Edited by rashna on 17/10/19 13:10. Edited by alvis on 23/09/19 14:15. 
23 Sep 201912:49PM Comment 1 by Rashna (Edge Business Solutions) Case 11741 added to project 11.004.BETA
23 Sep 201902:17PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 23-09-2019 02:17 PM Time Taken: 2.00

Development work for this case has been completed.

The change will be available in version:11.004

1. The following changes were made(Include Database object names, Program classes and any other relevant information):

  1. Corrected the javascript to load the survey page.

2. Affected Areas:

  1. Helpdesk ~> Complete survey

3. The issue was caused by:

  1. javascript was incorrect.

4. Notes
5. Next Step
: UAT


26 Sep 201901:05PM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 26-09-2019 01:05 PM Time Taken: 1.00
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail
1
  1. Navigate to "Helpdesk Survey - Manage Survey" in the demo database.
  2. Go into the details of case 9239.
  3. Click on the "Complete Survey" link.
  4. The link should open the survey form without errors

Pass

Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 11.4.0925
  3. Setup: Demo
  4. Server : 10.0.0.14
  5. Database: LINKSOFT-DEMO-10-RASHNA

Next Step

  1. Closure

    17 Oct 201901:10PM Comment 4 by Rashna (Edge Business Solutions) Case 11741 removed from project 11.004.BETA
    17 Oct 201901:10PM Comment 5 by Alvis (Link Technologies) Case 11741 added to project 11.004.BETA
    If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L11741 in the subject line of all emails regarding this issue.

    Document size: 46.9 KB
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