Company: Link Technologies
Case No: L12344. Project: 12.51: LinkSOFT version 12.51
Logged By: Rashna (Edge Business Solutions) on behalf of Sanjay (Link Technologies) on 26 Jul 2021 01:36PM
Priority: Medium
Product: Payroll & HR
Group: Software Defect
Time Taken: 4.00 (Weight: 4.00)
Version: 12.51.0813
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Rashna, Sanjay
Resolve By: Friday, 06 August 2021 11:59 PM [997 days since logged date]
Status: Closed
Subject: Leave Alert "Review" hyperlink gives an error

Steps to Replicate

  1. Create a new leave application.
  2. Navigate to the email alert in "Email Log".
  3. Click on "Review" in the approval alert.
  4. This prompts the below error:
    1. The resource can not be found.

Test Enviornment

  1. Server -
  2. Database - LinkSOFT-DEMO-125
  3. URL -
  4. Login - admin/admin
  5. Version - 12.50.0723GA
Audit Notes:Edited by sanjay on 04/08/21 15:32. Edited by sanjay on 03/08/21 10:43. Edited by sanjay on 26/07/21 13:36. Edited by sanjay on 26/07/21 13:35. 
26 Jul 202101:35PM Comment 1 by Sanjay (Link Technologies) Case L12344 added to project 12.51
26 Jul 202101:37PM Comment 2 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 27-07-2021 03:36 PM Time Taken: 3.00
PART A - Development work for this case has been completed.

1. The change will be available in version:12.51.0726

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Corrected URL for Leave Alert "Review" link
  2. Checked if the correct link is used in other forms - none found

3. Affected Areas:

  1. Leave Alert

4. The issue was caused by:

  1. Programming error

5. Other Relevant Notes
6. Next Step
(Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT

03 Aug 202110:43AM Comment 3 by Sanjay (Link Technologies) ETC was changed from 27/07/2021 to 27/07/2021
04 Aug 202103:32PM Comment 4 by Sanjay (Link Technologies) ETC was changed from 27/07/2021 to 06/08/2021
09 Aug 202110:12AM Comment 5 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 10-08-2021 12:08 PM Time Taken: 1.00
The following tests were performed:

Table 1 - Test Results
#Test Case DetailsPass/FailComments
  1. Create a leave application.
  2. Test the "Review" link in the email alert

Environment Details

  1. OS version:
  2. Application version: 12.51.805
  3. Setup on:
    1. Server:LinkQA4
    2. Database: DEMO-LINKSOFT
    3. LinkSOFT URL: HTTP://
  4. Login Details: Standard username and password for user "admin"

Next Step: Closure

10 Aug 202102:48PM Comment 6 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 11-08-2021 04:47 PM
Thanks Rashna

If you have any queries regarding this support incident, please email and include the Case No: L12344 in the subject line of all emails regarding this issue.

Document size: 6.9 KB
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