Company: Link Technologies
Case No: L13145. Project: 15.80: LinkSOFT Version 15.80
Logged By: Sanjay (Link Technologies) on 22 May 2025 08:39PM
Priority: High
Product: Framework
Group: Software Defect
Time Taken: 6.00 (Weight: 7.00)
Assigned To: Sanjay (Link Technologies)
Circulation: Sanjay
Resolve By: Tuesday, 27 May 2025 09:26 PM [25 days since logged date]
Status: Closed
Subject: Licence Adjustment does not issue the correct Licence Code
Summary:    Sitla did a Licence transfer for Optimum Heath Pharmacy which was a Hardware change. The licence keys did not reset until we edited the Module line and saved.
Audit Notes:Edited by sanjay on 27/05/25 15:26. 
26 May 202501:53PM Comment 1 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 26-05-2025 07:16 PM Time Taken: 6.00
PART A - Development work for this case has been completed.

1. The change will be available in version: 15.70

2. The following changes were made (Include Database object names, Program classes, and any other relevant information):

  1. When transfer is initiated, the Licence keys are removed. this will initiate a new licence key to be issued.

3. Affected Areas:

  1. Transfer Licence using Licence Adjustments

4. The issue was caused by:

  1. Initial design did not set the keys to BLANK

5. Other Relevant Notes: 
6. Next Step (Review and System Test (Developer) -> UAT (Quality) -> Documentation): CLOSURE


PART B - Development Reference (Place descriptor for objects changed): Applied to Licence Site


27 May 202503:26PM Comment 2 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 27-05-2025 09:26 PM Notes: ETC extended from: 22/05/2025 to 27/05/2025
Closing case

If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L13145 in the subject line of all emails regarding this issue.

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