Company: Link Technologies
Case No: L12986. Project: 15.10: LinkSOFT Version 15.10
Logged By: Sanjay (Link Technologies) on 18 Dec 2023 11:08AM
Priority: Low
Product: Framework
Group: Enhancement
Time Taken: 30.00
Assigned To: Sanjay (Link Technologies)
Circulation: Sanjay, Sitla Sharma, Vineet
Resolve By: Friday, 22 December 2023 10:26 AM [121 days since logged date]
Status: Closed
Subject: Add the following modules so we can monitor licence application usage

We need a way to monitor application usage in cloud environment so we can effectively do performance tuning.

We are adding back the following modules. 

  1. Helpdesk
  2. Recruitment Mangement
  3. Time and Attendance

Important Note:

  1. Existing customers on versions 14+ will get these modules for free
  2. New customers can also get this module for free. To qualify for this free module, please send me the Quote number and request for a Discount on the module. We will issue a 100% discount on these modules if approved.
  3. We will most likely charge for these modules for Cloud customers as we are finding that customers using Recruitment Management are using a significant amount of computing resources.
  4. In all cases, we will issue On Premise licences for these modules for Free up to 31/12 2024. We will extend this after discussions later in 2024 about Licence Pricing.
  5. Demo Licences now issue all modules, including Forecourt and API
Audit Notes:Edited by sanjay on 18/12/23 11:08. Edited by sanjay on 18/12/23 10:58. Edited by sanjay on 18/12/23 09:50. Edited by sanjay on 18/12/23 09:23. 
18 Dec 202310:28AM Comment 1 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 22-12-2023 10:26 AM Time Taken: 22.00 Notes: ETC extended from: 18/12/2023 to 22/12/2023
PART A - Development work for this case has been completed.

1. The change will be available in version: 15.10.231218

2. The following changes were made (Include Database object names, Program classes, and any other relevant information):

  1. Added Licences for Modules Helpdesk, Recruitment and TNA

3. Affected Areas:

  1. Modules for Helpdesk, Recruitment and TNA 

4. The issue was caused by:

  1. Monitoring and performance management improvement

5. Other Relevant Notes
6. Next Step
(Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT

18 Dec 202311:02AM Comment 2 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 22-12-2023 10:58 AM Time Taken: 8.00
The following tests were performed:

Table 1 - Test Results
NoTest CaseExpected ResultPass/FailComments
1Remove Helpdesk Licence. Give a user access to Helpdesk Module
Invalid Licence. Test this by accessing "Reports" menu

2Remove user access to helpdesk Module
Valid Licence

3Remove Recruitment Module Licence. Give user access to Recruitment
Invalid Licence

4Remove Users Recruitment Access
Valid Licence

5Remove TNA Licence. Give a user access to TNA Module
Invalid Licence

Remove Users TNA Access
Valid Licence

Request New Licence
Demo Licence issued for SYS,API,FCI,REC,HEL,HRM

Environment Details

  1. OS version: Win11
  2. Application version: 15.10.231218
  3. Setup on:
    1. Server: LinkQA4
    2. Database: LinkSOFT
    3. LinkSOFT URL: HTTP://LinkQA4/LinkSOFT
  4. Login Details: Standard username and password for user "admin"

Next Step: Closure

If you have any queries regarding this support incident, please email and include the Case No: L12986 in the subject line of all emails regarding this issue.

Document size: 11.3 KB
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