Company: Link Technologies
Case No: L12563. Project: 13.03: LinkSOFT version 13.03
Logged By: Sanjay (Link Technologies) on 08 Sep 2021 09:43AM
Priority: Low
Product: Point of Sale
Group: New Feature
Time Taken: 9.00 (Weight: 11.00)
Version: 13.03.0917
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Rashna, Sanjay
Resolve By: Thursday, 16 September 2021 02:15 PM [952 days since logged date]
Status: Closed
Subject: Payment Adjustments (Refund/Credits) functionality - Make this available in LinkSOFT WEB
Summary:    Transfer POINT OF SALE - Payment Adjustment - REFUND and Credit Notes option to WEB
Audit Notes:Edited by sanjay on 10/09/21 14:14. Edited by sanjay on 09/09/21 11:27. Edited by sanjay on 09/09/21 08:44. 
08 Sep 202109:48AM Comment 1 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 10-09-2021 09:43 AM Time Taken: 8.00
PART A - Development work for this case has been completed.

1. The change will be available in version: 13.03.0908

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Added REFUND and VOID functionality to "Point of Sale ~> Customer Profile". View Detail - Payments Tab
    1. Delete a Payment line to VOID the Payment
    2. Add a PAYMENT DETAIL to create a Payment Adjustment (REFUND)

Refer to Figure 1 below.

3. Affected Areas:

  1. Customer Payment and Payment Details

4. The issue was caused by:

  1. Transfer Functionality to WEB

5. Other Relevant Notes
6. Next Step
(Review and System Test (Developer) -> UAT (Quality) -> Documentation):UAT

Figure 1 - Payment VOID and Adjustments

10 Sep 202102:14PM Comment 2 by Sanjay (Link Technologies) ETC was changed from 10/09/2021 to 10/09/2021
13 Sep 202102:48PM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 16-09-2021 02:15 PM Notes: ETC extended from: 10/09/2021 to 16/09/2021
The following tests were performed:

Table 1 - Test Results
#Test Case DetailsPass/FailComments
  1. Add a payment for customer 0002 of $100.
  1. Process a refund of $90.
  2. Validate the refund amount can not be 0.
  3. Print and verify the payment adjustment invoice
  1. Void the remaining $10.00 for the payment in 1 above.
  2. The above should delete the payment

Environment Details

  1. OS version:
  2. Application version:13.03.0910RC1
  3. Setup on:
    1. Server: LinkQA4
    2. Database: UAT-LINSKOFT
    3. LinkSOFT URL: HTTP://
  4. Login Details: Standard username and password for user "admin"

Next Step: Documentation

16 Sep 202101:23PM Comment 4 by Alvis (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 22-09-2021 01:23 PM Time Taken: 1.00
documentation completed

16 Sep 202101:45PM Comment 5 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 22-09-2021 01:45 PM
Thanks Alvis

If you have any queries regarding this support incident, please email and include the Case No: L12563 in the subject line of all emails regarding this issue.

Document size: 188.0 KB
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