Company: Edge Business Solutions
Call No: E02311
Logged By: Betham Brothers Enterprises (Betham Brothers Enterprises) on 14 Dec 2022 07:36PM
Priority: Low
Category: Other
Group: Support
Time Taken: 2.50
Assigned To: Nathaniel Lal
Circulation: Betham Brothers Enterprises, Nathaniel Lal
ETC: Wednesday, 11 January 2023 02:53 PM [490 days since logged date]
Status: Closed
Subject: Link Web Product Support Request
Summary:    

Hello Support Team,

Please check why our 4 Linkportals always get disconnected after I signed in all the time. All 4 Linkportals do not stay connected.

Teamviewer:
ID -1 725 366 865
P/W-q8m1kh

Thanks.
Junior Ah Yen

Audit Notes:Edited by nathaniel on 03/01/23 11:17. Edited by nathaniel on 03/01/23 11:15. 
16 Dec 202208:20AM Comment 1 by Nathaniel Lal Assigned To: Nathaniel Lal Followup Date: 20-12-2022 08:12 AM Time Taken: 1.00

Bula Team, 

We connected via Team Viewer and worked on the case.

We verified;

  • Processes and Process setup - ok
  • Licenses - ok 

We also identified that the  PC was pending an update. We advised the client to check for updates, clear cache data in the browser, and also restart the machine. 

We advised them to let us know if the issue still remains.

Regards
Nathaniel Lal


16 Dec 202210:53AM Comment 2 by Betham Brothers Enterprises (Betham Brothers Enterprises) Assigned To: Nathaniel Lal Followup Date: 20-12-2022 10:53 AM Notes: Comment entered from the WEB using email sent to: junior.bethbros@samoaonline.ws

Hello Nathaniel,

Good afternoon,

I have done everything you asked me to do as you mentioned above, and unfortunately the problem is still there.

I still have to sign in the 4 LinkPortals every 10 mins, or 30 mins depending when I come back to my desk and check again.


The problem with this, we can't print invoices while the Linkportals are disconnected. 


03 Jan 202311:15AM Comment 3 by Nathaniel Lal ETC was changed from 14/12/2022 to 10/01/2023
09 Jan 202302:55PM Comment 4 by Nathaniel Lal Assigned To: Nathaniel Lal Followup Date: 11-01-2023 02:53 PM Time Taken: 0.50 Notes: ETC extended from: 10/01/2023 to 11/01/2023
Bula Junior, 

Is the LinkSOFT Portal still giving the same issue? Can you send the Team viewer details to check.

Regards
Nathaniel Lal

10 Jan 202307:57AM Comment 5 by Nathaniel Lal Assigned To: Nathaniel Lal Followup Date: 11-01-2023 07:54 AM Time Taken: 1.00

Bula Team,

Junior confirmed via email that Linksoft Portal is fine now.

----------Email Log----------

Talofa Nathaniel,

 

Good morning, I think it’s ok for now.

 

I will let you know if there are any more issues like this.

 

 

Thanks again for checking and you have a Happy New Year Nathaniel !!!

 

Best regards,
----------End of Email ----------

Regards
Nathaniel Lal


If you have any queries regarding this support incident, please call our support on +679 9237454 or email support@edgebizsolutions.com and include the Call No: E02311 in the subject line of all emails regarding this issue.

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