Company: Link Technologies
Case No: L12177. Project: 12.30: LinkSOFT Version 12.30
Logged By: Sanjay (Link Technologies) on 25 Feb 2021 03:22PM
Priority: Low
Product: Helpdesk
Group: Software Defect
Time Taken: 6.00 (Weight: 6.00)
Version: 12.31
Assigned To: Development
Circulation: Alvis, Development, Sanjay
Resolve By: Saturday, 27 February 2021 11:59 PM [1148 days since logged date]
Status: Closed
Subject: Deleted items are showing in the menu "Helpdesk Maintenance ~> Category" Detail view
Summary:    

In the menu "Helpdesk Maintenance ~> Category" Detail view, the "groups" listed show "deleted items". Deleted items should not appear in lookups.

Audit Notes:Edited by sanjay on 26/02/21 14:39. Edited by sanjay on 26/02/21 13:30. Edited by sanjay on 26/02/21 10:47. Edited by alvis on 25/02/21 15:22. Edited by sanjay on 25/02/21 14:24. Edited by sanjay on 25/02/21 10:53. Edited by alvis on 25/02/21 10:40. 
25 Feb 202110:18AM Comment 1 by Sanjay (Link Technologies) Case L12177 added to project 12.4
25 Feb 202110:53AM Comment 2 by Sanjay (Link Technologies) ETC was changed from 02/03/2021 to 02/03/2021
25 Feb 202102:30PM Comment 3 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 03-03-2021 02:26 PM Time Taken: 4.00

PART A - Development work for this case has been completed.

1. The change will be available in version:12.40.0225

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Added standard Cell Editor Initialize filter to filter active items

3. Affected Areas:

  1. Menu "Helpdesk Maintenance ~> Category Maintenance" Detail view

4. The issue was caused by:

  1. Active Filter not applied.

5. Notes
6. Next Step
: UAT

----------------------

PART B - Development Reference:

1. Changes implemented was according to the approved design (Y/N): Y

2. Other relevant notes:


26 Feb 202108:17AM Comment 4 by Sanjay (Link Technologies) Assigned To: Alvis (Link Technologies) Followup Date: 27-02-2021 08:07 AM Notes: ETC extended from: 02/03/2021 to 27/02/2021
Assigned to Alvis for Review and System Test

26 Feb 202109:22AM Comment 5 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 03-03-2021 09:15 AM Time Taken: 1.00
Part A - System Test Results
1. Developer comments are complete and accurate(Yes/No).
2. Complete Table 1 below:

Table 1 - Test Results
Test NoTest CasePass/FailComments
1Delete a Group record. Verify the deleted record is not showing in Category -> Detail grid on add/edit.Pass



Environment Details: http://www.linktechnologies.com.au/DEV-LinkWEB-124

Part B: Next Step: UAT on 12.4 build


26 Feb 202110:47AM Comment 6 by Sanjay (Link Technologies) ETC was changed from 27/02/2021 to 27/02/2021
26 Feb 202101:29PM Comment 7 by Sanjay (Link Technologies) Case L12177 removed from project 12.4
26 Feb 202101:30PM Comment 8 by Sanjay (Link Technologies) Case L12177 added to project 12.3
26 Feb 202102:40PM Comment 9 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 03-03-2021 04:39 PM Time Taken: 1.00
Part A - System Test Results
1. Developer comments are complete and accurate(Yes/No).
2. Complete Table 1 below:

Table 1 - Test Results
Test NoTest CasePass/FailComments
1Delete a Group record. Verify the deleted record is not showing in Category -> Detail grid on add/edit.Pass




Environment Details: 12.31

Part B: Next Step: Closure


If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L12177 in the subject line of all emails regarding this issue.

Document size: 8.1 KB
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