Company: Link Business Solutions
Case No: T14172
Logged By: Salesh Dayal on 28 Nov 2023 02:52PM
Priority: High
Product: LinkSOFT
Group: Support
Time Taken (hrs): 3.00
Assigned To: Sanjay (Link Technologies)
Circulation: Salesh Dayal, Sanjay
Resolve By: Tuesday, 02 January 2024 11:36 AM [142 days since logged date]
Status: Closed

Instructions on using this template:

  1. Once the case is created, please do NOT change the case header or comments. Add a new "comment" to the case if amendments are required.
  2. Replace {Registered Company Name} in the subject, and copy the "Subject".
  3. Attach the invoice sent to the client relating to the Licences in the Licence Portal against the Licence request and assign the case to Sanjay. Skype the case number to Sanjay
  4. Once the license is applied on site, close the case with the statement "Licence has been applied on-site by {User}" with any other relevant details.
  5. Refer to Helpdesk PolicyLicence Policy and EULA and your reseller agreement for further details.
  6. If there are multiple servers, Copy sections B and C and place them below the last dashed Line


Section A - Explain any variance to standard licence in detail with supporting documents. Special Discount Notes and Calculations including versions prior to 10.144 (Required when the standard price is not used)

Section B - Licence Registration Details

Licence Quote Number (Only required for discounts): QT000463
Licence Number: 
Client Registered Name: Quality Auto & Machinery Spares Pte Limited
Client Contact Name: 
Client Contact Email/Phone:
LinkSOFT Version: 15
Server Name: QAMPOS
Database Name: LinkSOFT
Production Date(When did the client start using LinkSOFT): 28/11/2023
Expiry Date (Min.12 months. Recommend END OF Month): 28/11/2024

Enable Subscription Price for This customer (Y/N)
Enable Cloud Hosting for this customer (Y/N)

Total One-Off Cost for this server (If Applicable): $2,510
Total Annual amount for this server: $710

Section C - Licence Count.
ModuleDescriptionTypeExisting QtyAdd QtyTotal Qty
SYSServer Licence (1 licence for each server/database)Server  1 1
HRM--> Human Resource Management (Active Stations & Active Employee Count. Includes Payroll, Employee Self Serve)Station   
HRM--> Human Resource Management (Active Stations & Active Employee Count. Includes Payroll, Employee Self Serve)Employee   
TNA- - - Time and Attendance (1 licence for each server/database)Server   
REC- - - Recruitment Management (1 licence for each server/database)Server   
POS--> Point of Sales (Active Stations. Includes Inventory, Purchasing)Station  4 4
EFT- - - Electronic Fund Transfer (1 licence for each server/database)Server   
FCI- - - Forecourt Control Integration (1 licence for each server/database)Server   
VMS- - - VAT Monitoring System (1 licence for each server/database)Server   
REPL- - - Replication (1 licence for each server/database)Server   
FMS--> Financial System Portal (1 licence for each server/database)Server   
API--> Integration API for ERP (1 licence for each server/database)Server   
HEL--> Helpdesk System (1 licence for each server/database)Server   

---- Place Section B and C below this line or each additional server this client has ------------------------------------

Audit Notes:Edited by salesh on 28/11/23 14:52. 
28 Nov 202302:52PM Comment 1 by Salesh Dayal ETC was changed from 28/11/2023 to 30/11/2023
28 Nov 202303:06PM Comment 2 by Salesh Dayal Assigned To: Sanjay (Link Technologies) Followup Date: 29-11-2023 02:57 PM

Hi Sanjay .

The client has paid. May you please issue the licenses.



28 Nov 202305:31PM Comment 3 by Sanjay (Link Technologies) Assigned To: Salesh Dayal Followup Date: 29-11-2023 05:28 PM Time Taken (hrs): 1.00
Hi Salesh, Licence issued. The amount doesn't look right. can you check before applying this on site?  Please do not apply on site if it is incorrect.

29 Nov 202307:24AM Comment 4 by Salesh Dayal Assigned To: Sanjay (Link Technologies) Followup Date: 30-11-2023 07:19 AM

Hi Sanjay

The quote has a discount of -1,040.00. Please check and advise/correct and apply to reflect in licences report



29 Nov 202309:04AM Comment 5 by Sanjay (Link Technologies) Assigned To: Salesh Dayal Followup Date: 30-11-2023 08:49 AM Time Taken (hrs): 2.00
Hi Salesh, Quote applied. 

Next Step: Apply Licence and Close

*** Skype Discussion ***
Accountant, 3:09 PM
Hi Sanjay - May you please look at case T14172

8:48 AM

Hi Sanjay - May you please look at case T14172
Accountant Link Technologies, yesterday at 3:09 PM
Morning Salesh, I have issued this licence, although the licence request amount does not match the amounts n the case. Can you have a look?

Also, no need to send me client payment information. When you issue a licence, LBS is responsible for collection, and we have previously agreed. See licence policy.

Let me know what the difference is in case T14172

Accountant, 8:50 AM
Hi Sanjay - the difference is the discount as per quote

8:51 AM
Aah ok I see now. The reason the quote cannot be used as the status is not "Win". Can you mark the quote as Win?

Just FYI - For quotes to be pulled in, the Customer Name must match, and the status needs to be "Win"

Can you change this now so I can apply the quote?

29 Dec 202311:40AM Comment 6 by Salesh Dayal Assigned To: Sanjay (Link Technologies) Followup Date: 02-01-2024 11:36 AM Notes: ETC extended from: 30/11/2023 to 02/01/2024

Hi Sanjay

Licence has been applied to site. 



03 Jan 202409:53AM Comment 7 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 04-01-2024 09:52 AM
Thanks Salesh

General Documents - Case: T14172:Invoice (Inc GST) - INV008338 Quality Auto & Machinery Spares Pte Limited.pdf
If you have any queries regarding this support incident, please call our support on Support: +679 222 0084. After Hours Support: +679 222 0085 or email and include the Case No: T14172 in the subject line of all emails regarding this issue.

Document size: 19.5 KB
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