Company: Link Technologies
Case No: L11807. Project: 11.40: LinkSOFT Version 11.4
Logged By: Alvis (Link Technologies) on 30 Oct 2019 09:36PM
Priority: High
Product: Point of Sale
Group: Enhancement
Time Taken: 4.00 (Weight: 4.00)
Version: 11.4.0302
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development, Rashna, Sanjay
Resolve By: Friday, 01 November 2019 07:50 PM [1632 days since logged date]
Status: Closed
Subject: Inconsistent prompt of complete credit sale message
Summary:    

Scenario 1: - incorrect behaviour

A customer has a credit limit: $50,000
Available Credit: $50,000

Enter a credit sale for this customer and click on SAVE.

The system prompts message "Are you sure you want to complete this credit sale?"
YES ~> system completes the sale
NO ~> system goes to the payment screen

Scenario 2: - correct behaviour

A customer has a credit limit: $0
Available Credit: $0

Enter a credit sale for this customer and click on SAVE.

The system opens the payment screen.

Change required: Remove the prompt "Are you sure you want to complete this credit sale?" from scenario 1

Audit Notes:Edited by alvis on 04/11/19 09:38. 
01 Nov 201904:03PM Comment 1 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 01-11-2019 07:50 PM Time Taken: 1.00

Development work for this case has been completed.

The change will be available in version:11.4.1101

1. The following changes were made(Include Database object names, Program classes and any other relevant information):

  1. Removed credit sale completion prompt. The system will open the payment screen in both scenarios.

2. Affected Areas:

  1. POS Credit Sale with and without a credit limit

3. The issue was caused by:

  1. Improvement

4. Notes
5. Next Step
: UAT


06 Nov 201909:25AM Comment 2 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 06-11-2019 01:20 PM Time Taken: 1.00
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail
1

A customer has a credit limit: $50,000
Available Credit: $50,000

Enter a credit sale for this customer and click on SAVE.

Validate that the payment screen opens and the user is able to complete the sale with a payment
Pass
2

A customer has a credit limit: $0
Available Credit: $0

Enter a credit sale for this customer and click on SAVE.
Validate that the payment screen opens and the user is able to complete the sale with a payment

Pass

Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 11.4.1105
  3. Setup: Demo
  4. Server : 10.0.0.14
  5. Database: LINKSOFT-DEMO-11-RASHNA

Next Step

  1. Closure

    25 Jun 202008:21AM Comment 3 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 25-06-2020 12:16 PM Time Taken: 2.00

    The reason this prompt has been removed is to reduce the number of clicks, for example:

    1. If the customer has available credit and does not want to make a partial payment, the user completes the sale at the "payment options" without taking a payment
    2. If the user wants to do a partial payment, the pos user has one less click to get to the payment screen
    3. We have added the customer available balance next to the customer name

    25 Jun 202008:22AM Comment 4 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 25-06-2020 12:21 PM
    Case closed

    If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L11807 in the subject line of all emails regarding this issue.

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