Company: Link Business Solutions
Case No: T14068
Logged By: Salesh Dayal on 18 Jan 2023 01:36PM
Priority: High
Product: LinkSOFT
Group: Support
Time Taken (hrs): 1.50
Assigned To: Salesh Dayal
Circulation: Salesh Dayal, Sanjay, Vineet
Resolve By: Thursday, 19 January 2023 01:49 PM [455 days since logged date]
Status: Closed
Subject: Request for LinkSOFT Licence for White Diamond Pte Limited

Instructions on using this template:

  1. Once the case is created, please do NOT change the case header or comments. Add a new "comment" to the case if amendments are required.
  2. Replace {Registered Company Name} in the subject, and copy the "Subject".
  3. Attach the invoice sent to the client relating to the Licences in the Licence Portal against the Licence request and assign the case to Sanjay. Skype the case number to Sanjay
  4. Once the license is applied on site, close the case with the statement "Licence has been applied on-site by {User}" with any other relevant details.
  5. Refer to Helpdesk PolicyLicence Policy and EULA and your reseller agreement for further details.
  6. If there are multiple servers, Copy sections B and C and place them below the last dashed Line

Subject: Request for LinkSOFT Licence for White Diamond Pte Limited

Section A - Explain any variance to standard licence in detail with supporting documents. Special Discount Notes and Calculations including versions prior to 10.144 (Required when the standard price is not used)

Section B - Licence Registration Details

Licence Quote Number (Only required for discounts): QT000421
Licence Number: 
Client Registered Name: White Diamond Pte Limited
Client Contact Name: 
Client Contact Email/Phone: 
LinkSOFT Version: 14.30
Server Name: POSSVR
Database Name: LinkSOFT
Production Date(When did the client start using LinkSOFT): 18/01/2023
Expiry Date (Min.12 months. Recommend END OF Month):18/01/2024

Enable Subscription Price for This customer (Y/N)
Enable Cloud Hosting for this customer (Y/N)

Total One-Off Cost for this server (If Applicable): 2900
Total Annual amount for this server: 580

Section C - Licence Count.
ModuleDescriptionTypeExisting QtyAdd QtyTotal Qty
SYSServer Licence (1 licence for each server/database)Server  1 1
HRM--> Human Resource Management (Active Stations & Active Employee Count. Includes Payroll, Employee Self Serve)Station   
HRM--> Human Resource Management (Active Stations & Active Employee Count. Includes Payroll, Employee Self Serve)Employee   
TNA- - - Time and Attendance (1 licence for each server/database)Server   
REC- - - Recruitment Management (1 licence for each server/database)Server   
POS--> Point of Sales (Active Stations. Includes Inventory, Purchasing)Station  3 3
EFT- - - Electronic Fund Transfer (1 licence for each server/database)Server   
FCI- - - Forecourt Control Integration (1 licence for each server/database)Server   
VMS- - - VAT Monitoring System (1 licence for each server/database)Server  1 1
REPL- - - Replication (1 licence for each server/database)Server   
FMS--> Financial System Portal (1 licence for each server/database)Server   
API--> Integration API for ERP (1 licence for each server/database)Server   
HEL--> Helpdesk System (1 licence for each server/database)Server   

---- Place Section B and C below this line or each additional server this client has ------------------------------------

Audit Notes:Edited by salesh on 18/01/23 13:36. 
18 Jan 202302:00PM Comment 1 by Sanjay (Link Technologies) Assigned To: Salesh Dayal Followup Date: 19-01-2023 01:49 PM Time Taken (hrs): 1.00 Notes: ETC extended from: 20/01/2023 to 19/01/2023
Hi Salesh, Licence issued

26 Jan 202309:12AM Comment 2 by Vineet (Link Business Solutions) Assigned To: Salesh Dayal Followup Date: 27-01-2023 09:09 AM Time Taken (hrs): 0.50

Thanks, Sanjay

The license has been retrieved. We will proceed to close this case

Vineet Ram
222 0085

- Documents:Invoice (Inc GST) - INV007896 - White Diamond.pdf
If you have any queries regarding this support incident, please call our support on Support: +679 222 0084. After Hours Support: +679 222 0085 or email and include the Case No: T14068 in the subject line of all emails regarding this issue.

Document size: 16.4 KB
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