Company: Link Technologies
Case No: L12024. Project: 12.10: LinkSOFT version 12.1
Logged By: Sanjay (Link Technologies) on 17 Aug 2020 04:07PM
Priority: High
Product: Point of Sale
Group: Software Defect
Time Taken: 2.00 (Weight: 2.00)
Version: 12.10.1020
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Sanjay
Resolve By: Tuesday, 18 August 2020 12:00 AM [1339 days since logged date]
Status: Closed
Subject: Pay N.o Entries Incorrect

Hi Alvis,


Superior Roofing has raised an issue with payroll processing. There are two missing pay numbers. Could you please assist with this? I have checked the event log and no errors found regarding pay numbers.


Hi Asheel 

Please note Pay N.o 34 and Pay N.o 27 is missing from the order. 

This is the second scenario where Pay numbers have played up. 

Kindly look into at your earliest. 

Audit Notes:Edited by alvis on 25/09/20 15:30. Edited by sanjay on 17/08/20 16:07. 
17 Aug 202004:13PM Comment 1 by Alvis (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 17-08-2020 10:07 PM Time Taken: 2.00

The issue is caused by double-clicking on "Close Pay" button. This caused the process queue to be executed twice. This also caused duplicate leave accruals.

We have fixed the issue by:

  1. Do not allow duplicate entries in the queue.
  2. We added a check to exit pay update if the status is waiting for pay closure.
  3. Corrected Superior Roofing pay numbers and leave accruals. Attached script for data fix.

General Documents - Case: L12024:SuperiorRoofing_datafix_20200817.sql
If you have any queries regarding this support incident, please email and include the Case No: L12024 in the subject line of all emails regarding this issue.

Document size: 1.5 KB
For call complaints, please contact the Managing Director of the company using this form