Company: Edge Business Solutions
Call No: E02449
Logged By: Joyce Singh (Proficient Customer Solutions) on 09 Mar 2023 09:57PM
Priority: Medium
Category: LinkSOFT
Group: Support
Time Taken: 1.00
Reference: Proficient Customer Solutions
Assigned To: Nathaniel Lal
Circulation: Joyce Singh, Nathaniel Lal
ETC: Thursday, 09 March 2023 09:57 PM [406 days since logged date]
Status: Closed
Subject: Generating Pay Day Manual Reports Fails
Hi Team,

Requesting for assistance for downloading pay day manual reports.  It gave me the following error message. I went and changed and downloaded it again. It still says failed. Please find both screenshots attached.

Anticipating favorable response.


Joyce Singh
Ph: 9757259
Audit Notes:Edited by nathaniel on 10/03/23 09:15. 
10 Mar 202309:40AM Comment 1 by Nathaniel Lal Assigned To: Nathaniel Lal Followup Date: 14-03-2023 09:37 AM Time Taken: 1.00
Bula Team,

We advised Joyce via Viber support group that after changing the paycode classification, regenerate the report. 

After doing so, Joyce confirmed that she was able to generate the report successfully.


If you have any queries regarding this support incident, please call our support on +679 9237454 or email and include the Call No: E02449 in the subject line of all emails regarding this issue.

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