Company: Link Technologies
Case No: L12898. Project: 14.80: LinkSOFT Version 14.80 - June 2023
Logged By: Vineet (Link Business Solutions) on behalf of Sanjay (Link Technologies) on 17 May 2023 02:18PM
Priority: High
Product: Point of Sale
Group: Software Defect
Time Taken: 14.00 (Weight: 12.00)
Assigned To: Sanjay (Link Technologies)
Circulation: Development, Sanjay, Vineet
Resolve By: Thursday, 25 May 2023 10:29 PM [337 days since logged date]
Status: Closed
Subject: Reports: "Customer Fleet Statement", "Customer Fleet Transaction Listing", when generated filtered by Customer Category and Customer Group report comes as blank
Summary:    
Section A. Describe what the issue is about. Include Error Message (and screenshots (600px x 800px 100kb max size)

When the below reports are generated and filtered by Customer Category and Group, there is no data in the report. 

  1. Customer Fleet Statement,
  2. Customer Fleet Transaction Listing,
  3. Customer Fleet Transaction Listing
Without using these filters the report displays data

Section B. Relevant History Information: Any information relevant to this issue.

This has been reproduced on the Linksoft Demo database. Below environment.

Server: LINKAD
DB: Link Technologies - DEMO
URL: https://linktechnologies.com.au/DEMO-LinkSOFT-LBS/

Section C. The issue can be reproduced by performing the following steps: 
  1. Load any of the 3 reports
  2.  Select Date From 01/03/2023 and Date to : 30/04/2023
  3. Select Category as Mobil
  4. Select Group as PostPay
  5. Click Pdf or Crystal
  6. The report would be blank.

Expected: Data for customer CU000001 should be displayed on this report.

    Audit Notes:Edited by sanjay on 26/05/23 09:07. Edited by sanjay on 23/05/23 13:31. Edited by sanjay on 23/05/23 13:30. Edited by sanjay on 17/05/23 14:18. 
    17 May 202301:51PM Comment 1 by Sanjay (Link Technologies) Case L12898 added to project 14.80
    17 May 202303:57PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 17-05-2023 08:18 PM Time Taken: 8.00 Notes: ETC extended from: 17/05/2023 to 17/05/2023
    PART A - Development work for this case has been completed.

    1. The change will be available in version: 14.80

    2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

    1. Corrected filter for Customer Type, Customer Group and Customer Category on the following Reports:
      1. Customer Fleet Statement,
      2. Customer Fleet Transaction Listing
      3. Customer Fleet Charges

    3. Affected Areas:

    1. Customer Fleet Statement,
    2. Customer Fleet Transaction Listing
    3. Customer Fleet Charges

    4. The issue was caused by:

    1. Programming Error

    5. Other Relevant Notes
    6. Next Step
    (Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT


    19 May 202308:14AM Comment 3 by Vineet (Link Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 19-05-2023 02:12 PM Time Taken: 1.00

    Bula

    We have tested this on the below setup and confirm this issue has been resolved.

    Server: LINKQA4\CP1
    DB: CLIENT-OTGL-LinkSOFT-HQ
    Host: 10.0.0.18\Linksoft

    Thanks
    Vineet Ram


    25 May 202304:33PM Comment 4 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 25-05-2023 10:29 PM Time Taken: 5.00 Notes: ETC extended from: 17/05/2023 to 25/05/2023
    The following tests were performed:

    Test Setup Instructions:
    1. Use OTGL Setup
    Table 1 - Test Results
    NoTest CaseExpected ResultPass/FailComments
    1Generate Report "Customer Fleet Statement" using parameters:
    1. Select Date From 01/03/2023 and Date to : 30/04/2023
    2. Select Category as Mobil
    3. Select Group as PostPay
    4. Click Pdf or Crystal
    The report displays data correctly
    Pass

    2Generate Report "Customer Fleet Transaction Listin" using parameters:
    1. Select Date From 01/03/2023 and Date to : 30/04/2023
    2. Select Category as Mobil
    3. Select Group as PostPay
    4. Click Pdf or Crystal
    The report displays data correctly
    Pass

    Environment Details

    1. OS version: Win11
    2. Application version: 14.80
    3. Setup on:
      1. Server: LinkQA4
      2. Database: LinkSOFT
      3. LinkSOFT URL: HTTP://LinkQA4/LinkSOFT
    4. Login Details: Standard username and password for user "admin"

    Next Step: Closure


    If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L12898 in the subject line of all emails regarding this issue.

    Document size: 13.1 KB
    For call complaints, please contact the Managing Director of the company using this form