Company: Link Technologies
Case No: L10524. Project: 11.40: LinkSOFT Version 11.4
Logged By: Sanjay (Link Technologies) on 30 Jul 2019 04:44PM
Priority: Low
Product: Helpdesk
Group: Enhancement
Time Taken: 6.50 (Weight: 6.50)
Version: 11.3.0902
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development, Rashna, Sanjay
Resolve By: Wednesday, 31 July 2019 12:00 AM [1724 days since logged date]
Status: Closed
Subject: Add a Document Footer Notes for Helpdesk

Add a configuration to store the Document footer notes.

Audit Notes:
30 Jul 201904:44PM Comment 1 by Sanjay (Link Technologies) Case 10524 added to project 11.0
31 Jul 201910:16AM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 31-07-2019 10:16 AM Time Taken: 3.50

Development work for this case has been completed.

The change will be available in version: 11.0.0730

1. The following changes were made(Include Database object names, Program classes and any other relevant information):|

  1. Added a new configuration under Helpdesk~>Case Document Settings ~> Footer Notes
  2. The footer notes are displayed at the end of the case document.

2. The issue was caused by:

  1. Improvement

3. Next Step:

  1. UAT

4. Notes:

12 Aug 201901:02PM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Rashna (Edge Business Solutions) Followup Date: 12-08-2019 01:02 PM Time Taken: 2.00
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail

Enter footer notes below. This should be printed without errors

Powered by Link Technologies.

Please do not hesitate to contact our support team for further queries on or (679) 9865324.

Helpdesk Admin


Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 11.0.0805
  3. Setup: Demo
  4. Server :
  5. Database: LINKSOFT-DEMO-11-RASHNA

Next Step

    03 Dec 201902:59PM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 05-12-2019 02:56 PM Time Taken: 1.00

    Hi Sanjay,

    Documentation has been updated under LinkWebApplicationsPortal -Company Administration -Configuration -Helpdesk


    If you have any queries regarding this support incident, please email and include the Case No: L10524 in the subject line of all emails regarding this issue.

    Document size: 4.5 KB
    For call complaints, please contact the Managing Director of the company using this form