Company: Link Technologies
Case No: L10524. Project: 11.40: LinkSOFT Version 11.4
Logged By: Sanjay (Link Technologies) on 30 Jul 2019 04:44PM
Priority: Low
Product: Helpdesk
Group: Enhancement
Time Taken: 6.50 (Weight: 6.50)
Version: 11.3.0902
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development, Rashna, Sanjay
Resolve By: Wednesday, 31 July 2019 12:00 AM [1724 days since logged date]
Status: Closed
Subject: Add a Document Footer Notes for Helpdesk
Summary:    

Add a configuration to store the Document footer notes.

Audit Notes:
30 Jul 201904:44PM Comment 1 by Sanjay (Link Technologies) Case 10524 added to project 11.0
31 Jul 201910:16AM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 31-07-2019 10:16 AM Time Taken: 3.50

Development work for this case has been completed.

The change will be available in version: 11.0.0730

1. The following changes were made(Include Database object names, Program classes and any other relevant information):|

  1. Added a new configuration under Helpdesk~>Case Document Settings ~> Footer Notes
  2. The footer notes are displayed at the end of the case document.

2. The issue was caused by:

  1. Improvement

3. Next Step:

  1. UAT

4. Notes:


12 Aug 201901:02PM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Rashna (Edge Business Solutions) Followup Date: 12-08-2019 01:02 PM Time Taken: 2.00
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail
1

Enter footer notes below. This should be printed without errors

Powered by Link Technologies.

Please do not hesitate to contact our support team for further queries on admin@liktechnologies.com.au or (679) 9865324.

Thanks
Helpdesk Admin

Pass

Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 11.0.0805
  3. Setup: Demo
  4. Server : 10.0.0.14
  5. Database: LINKSOFT-DEMO-11-RASHNA

Next Step



    03 Dec 201902:59PM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 05-12-2019 02:56 PM Time Taken: 1.00

    Hi Sanjay,

    Documentation has been updated under LinkWebApplicationsPortal -Company Administration -Configuration -Helpdesk

    Thanks
    Rashna


    If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L10524 in the subject line of all emails regarding this issue.

    Document size: 4.5 KB
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