Company: Link Technologies
Case No: L12693
Logged By: Aarti Pooja Gayaneshwar (Link Business Solutions) on 17 Mar 2022 02:51PM
Priority: High
Product: Point of Sale
Group: Software Defect
Time Taken: 5.00 (Weight: 5.00)
Version: 13.30
Assigned To: Aarti Pooja Gayaneshwar (Link Business Solutions)
Circulation: Aarti Pooja Gayaneshwar, Sanjay
Resolve By: Friday, 18 March 2022 12:00 AM [767 days since logged date]
Status: Closed
Subject: Average cost not populating upon doing purchase receiving
Section A - Describe what the issue is about. Include Error Message (Include screenshots) 

The client advised that did purchase receiving for item 9416470911004 on 02/03/2022 in PO Number: LTDSPO000863. Upon verifying the Product Master, they noticed that the Average Cost did not populate.

Refer to the below details:

  1. Product Master - 9416470911004 
  2. Costing Method used - Average
  3. Location: NAD06
  4. Made a PO: LTDSPO000863
  5. Received the PO: LTDSPR000733
  6. Verified the received report: The cost is showing - refer to Figure 1
  7. Verified the Product Master
  8. The Last Cost was updated but the Average was not - refer to Figure 2

Figure 1: PO Received Report:

Figure 2: Product Master:

Table 1: Environment Details where this issue can be seen
Server Name:LINKQA8
Database name:Dannys-LinkSOFT-UAT
Application Hosted on: QA8
Login User ID/Password: admin, admin
Client Operating System: 
LinkSOFT Version: 13.30

Section B. 
Relevant History Information:
Any information that is relevant to this issue, or may have caused this issue.

Section C. The issue can be reproduced by performing the following steps: 

Next Step:

Instructions: {Remove this section before saving}

1. Add a subject in the format {Brief title for the change} for {Registered Company Name} in the subject
2Explain in detail what the issue is about in Section A.
3. Clean up the case header and ensure blank lines and formatting is neat. The case should contain relevant statements only.
4. Clearly label the document so it is easy to reference the paragraphs, tables, and figures
5. Assign the case to Sanjay for completion
Audit Notes:Edited by sanjay on 18/03/22 12:18. Edited by aarti on 17/03/22 14:51. 
18 Mar 202212:18PM Comment 1 by Sanjay (Link Technologies) Assigned To: Aarti Pooja Gayaneshwar (Link Business Solutions) Followup Date: 18-03-2022 06:13 PM Time Taken: 5.00

Hi Aarti, Please note the discussion below:

  1. The issue cannot be reproduced in 13.30 in DEMO and in the Client Environment
  2. The client version details are not in this case
  3. The case is incorrect in that it does not accurately represent the issue. The client performed this task in a prior version which you do not have details of.

Please do the following:

  1. Check the issue in the Clients Version.
  2. If the issue exists in the client's version, then upgrade to Current GA and verify.
  3. If the issue still exists, log a case for Development. Otherwise, upgrade the client to the Current GA.

If you need assistance with explaining issues in the Clients version, you do not need a case in Development. Simply arrange a meeting with me and we can go through the client's case together.

Next step:  Close this case and follow steps listed above.

25 Apr 202206:33AM Comment 2 by Aarti Pooja Gayaneshwar (Link Business Solutions) Assigned To: Aarti Pooja Gayaneshwar (Link Business Solutions) Followup Date: 25-04-2022 12:32 PM

Hi Team

We are closing this case.


If you have any queries regarding this support incident, please email and include the Case No: L12693 in the subject line of all emails regarding this issue.

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