Company: Link Technologies
Case No: L13256. Project: 16.04: LinkSOFT Version 16.04
Logged By: Sanjay (Link Technologies) on 10 Jun 2026 01:22PM
Priority: Low
Product: Framework
Group: Enhancement
Time Taken: 2.00 (Weight: 8.00)
Assigned To: Sanjay (Link Technologies)
Circulation: Sanjay
Resolve By: Wednesday, 10 June 2026 01:22 PM [20 days since logged date]
Status: Closed
Subject: Disable users should also remove the user from Helpdesk Notifications
Summary:    When a user is disabled, the call notifications should be removed to prevent emails from being sent out.
Audit Notes:
10 Jun 202602:12PM Comment 1 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 19-06-2026 02:10 PM Time Taken: 2.00
PART A - Development work for this case has been completed.

1. The change will be available in version: 16.04

2. The following changes were made (Include Database object names, Program classes, and any other relevant information):

  1. When a user is deleted or "Approved = False", we mark "Call Notifications" in helpdesk as "Deleted"

3. Affected Areas:

  1. Helpdesk Call Notifications

4. The issue was caused by:

  1. Improvement

5. Other Relevant Notes: 
6. Next Step (Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT Completed


PART B - Development Reference (Place descriptor for objects changed):

  1. Application change to set "approved = false" when Approved is disabled.

If you have any queries regarding this support incident, please email Support@LinkTechnologies.com.au and include the Case No: L13256 in the subject line of all emails regarding this issue.

Document size: 3.1 KB
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