Company: Link Business Solutions
Case No: T14145
Logged By: Salesh Dayal on 28 Jun 2023 06:53AM
Priority: High
Product: LinkSOFT
Group: Support
Time Taken (hrs): 1.50
Assigned To: Sanjay (Link Technologies)
Circulation: Salesh Dayal, Sanjay
Resolve By: Thursday, 29 June 2023 08:53 AM [294 days since logged date]
Status: Closed
Subject: Request for LinkSOFT Licence for The University of Fiji

Instructions on using this template:

  1. Once the case is created, please do NOT change the case header or comments. Add a new "comment" to the case if amendments are required.
  2. Replace {Registered Company Name} in the subject, and copy the "Subject".
  3. Attach the invoice sent to the client relating to the Licences in the Licence Portal against the Licence request and assign the case to Sanjay. Skype the case number to Sanjay
  4. Once the license is applied on site, close the case with the statement "Licence has been applied on-site by {User}" with any other relevant details.
  5. Refer to Helpdesk PolicyLicence Policy and EULA and your reseller agreement for further details.
  6. If there are multiple servers, Copy sections B and C and place them below the last dashed Line

Subject: Request for LinkSOFT Licence for The University of Fiji

Section A - Explain any variance to standard licence in detail with supporting documents. Special Discount Notes and Calculations including versions prior to 10.144 (Required when the standard price is not used)

Section B - Licence Registration Details

Licence Quote Number (Only required for discounts): QT000452
Licence Number: 
Client Registered Name: The University of Fiji
Client Contact Name: Namlesh Kumar
Client Contact Email/
LinkSOFT Version: 13
Server Name: POS-BA
Database Name: LINKSOFT
Production Date(When did the client start using LinkSOFT): 28/06/23
Expiry Date (Min.12 months. Recommend END OF Month): 28/06/24

Enable Subscription Price for This customer (Y/N)
Enable Cloud Hosting for this customer (Y/N)

Total One-Off Cost for this server (If Applicable): 2,800
Total Annual amount for this server: 560

Section C - Licence Count.
ModuleDescriptionTypeExisting QtyAdd QtyTotal Qty
SYSServer Licence (1 licence for each server/database)Server  1 1
HRM--> Human Resource Management (Active Stations & Active Employee Count. Includes Payroll, Employee Self Serve)Station   
HRM--> Human Resource Management (Active Stations & Active Employee Count. Includes Payroll, Employee Self Serve)Employee   
TNA- - - Time and Attendance (1 licence for each server/database)Server   
REC- - - Recruitment Management (1 licence for each server/database)Server   
POS--> Point of Sales (Active Stations. Includes Inventory, Purchasing)Station  1 1
EFT- - - Electronic Fund Transfer (1 licence for each server/database)Server   
FCI- - - Forecourt Control Integration (1 licence for each server/database)Server   
VMS- - - VAT Monitoring System (1 licence for each server/database)Server   
REPL- - - Replication (1 licence for each server/database)Server   
FMS--> Financial System Portal (1 licence for each server/database)Server   
API--> Integration API for ERP (1 licence for each server/database)Server  1 1
HEL--> Helpdesk System (1 licence for each server/database)Server   

---- Place Section B and C below this line or each additional server this client has ------------------------------------

Audit Notes:Edited by salesh on 28/06/23 06:53. Edited by salesh on 28/06/23 06:52. 
28 Jun 202306:52AM Comment 1 by Salesh Dayal ETC was changed from 28/06/2023 to 30/06/2023
28 Jun 202307:04AM Comment 2 by Salesh Dayal Assigned To: Sanjay (Link Technologies) Followup Date: 29-06-2023 06:53 AM Time Taken (hrs): 0.50

Hi Sanjay

Our team had requested for demo licence yesterday for the below:

However this is not shown on the licence site. May you please look into the above. 

In addition, please activate the licence.



28 Jun 202309:01AM Comment 3 by Sanjay (Link Technologies) Assigned To: Salesh Dayal Followup Date: 29-06-2023 08:53 AM Time Taken (hrs): 1.00 Notes: ETC extended from: 30/06/2023 to 29/06/2023
   Morning Salesh, Licence issued. Thanks

03 Jul 202306:40AM Comment 4 by Salesh Dayal Assigned To: Sanjay (Link Technologies) Followup Date: 04-07-2023 06:38 AM

Hi Sanjay

Licence has been applied to site. Please close case,.



03 Jul 202310:50AM Comment 5 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 04-07-2023 10:49 AM Notes: Edited by sanjay on 03/07/23 10:51. 
Thanks Salesh. You can close the case as well once licence is applied on site. See Task 4. Thx

General Documents - Case: T14145:Invoice (Inc GST) - INV008133 - UniFiji.pdf
If you have any queries regarding this support incident, please call our support on Support: +679 222 0084. After Hours Support: +679 222 0085 or email and include the Case No: T14145 in the subject line of all emails regarding this issue.

Document size: 66.8 KB
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