Company: Link Technologies
Case No: L12112. Project: 12.30: LinkSOFT Version 12.30
Logged By: Sanjay (Link Technologies) on behalf of Alvis (Link Technologies) on 05 Nov 2020 12:02PM
Priority: Low
Product: Framework
Group: Software Defect
Time Taken: 2.00 (Weight: 8.00)
Version: 12.30
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development, Rashna, Sanjay
Resolve By: Tuesday, 10 November 2020 11:59 PM [1264 days since logged date]
Status: Closed
Subject: Fix Helpdesk "call header" and "detail" users so that these are valid users
demo database: fix Helpdesk call header and detail users so that these are valid users.

e.g case 9012 comment 4 user is not in the system
Audit Notes:Edited by sanjay on 25/02/21 08:42. Edited by alvis on 09/02/21 16:53. Edited by alvis on 18/12/20 16:49. 
15 Dec 202008:10AM Comment 1 by Sanjay (Link Technologies) Case L12112 added to project 12.3
18 Dec 202004:48PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 23-12-2020 04:47 PM Time Taken: 1.00

PART A - Development work for this case has been completed.

1. The change will be available in version:12.30

2. The following changes were made(Include Database object names, Program classes and any other relevant information):

  1. Corrected users in helpdesk module

3. Affected Areas:

  1. helpdesk demo database

4. The issue was caused by:

  1. improvement

5. Notes
6. Next Step


PART B - Development Reference:

1. Changes implemented was according to the approved design (Y/N):

2. Variations to the approved design:

18 Dec 202004:49PM Comment 3 by Alvis (Link Technologies) ETC was changed from 10/11/2020 to 10/11/2020
24 Dec 202009:37AM Comment 4 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 30-12-2020 09:35 AM
Please proceed with UAT 

24 Dec 202002:27PM Comment 5 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 30-12-2020 02:23 PM Time Taken: 1.00
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail

Validate the "Logged By User", " Assigned To" users in case comments are valid users in the demo database.

Verify details on case 9012


Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 12.30.1224BETA
  3. Setup: Demo
  4. Server :
  5. Database: LINKSOFT-DEMO-123

Next Step

  1. For Closure

    04 Jan 202103:25PM Comment 6 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 06-01-2021 03:24 PM
    Thanks Rashna 

    If you have any queries regarding this support incident, please email and include the Case No: L12112 in the subject line of all emails regarding this issue.

    Document size: 6.1 KB
    For call complaints, please contact the Managing Director of the company using this form