Company: Link Technologies
Case No: L12761. Project: 14.00: LinkSOFT Version 14.00
Logged By: Vineshwar Prasad (Edge Business Solutions) on behalf of Sanjay (Link Technologies) on 20 Jul 2022 09:31AM
Priority: High
Product: Payroll & HR
Group: Software Defect
Time Taken: 13.00 (Weight: 13.00)
Version: 14.00
Assigned To: Development
Circulation: Development, Sanjay, Vineshwar Prasad
Resolve By: Sunday, 31 July 2022 03:31 PM [638 days since logged date]
Status: Closed
Subject: Pay Approver Cannot Close the Pay
1. Problem Details

User "1596" is trying to Close the Pay however the message keeps appearing as Active (Waiting to close) - Cannot close pay for Payrun [ID: 407]. Reason: Pay needs to be approved

The User also tries to Approve the Pay but the same message remains

2. Error Message (screenshot of the error)

Active (Waiting to close) - Cannot close pay for Payrun [ID: 407]. Reason: Pay needs to be approved

3. Environment Details

Link -
Version - 13.40.0602.GA
Audit Notes:Edited by sanjay on 22/07/22 09:51. Edited by sanjay on 20/07/22 09:31. 
20 Jul 202209:28AM Comment 1 by Vineshwar Prasad (Edge Business Solutions) Assigned To: Vineshwar Prasad (Edge Business Solutions) Followup Date: 21-07-2022 09:25 AM Time Taken: 2.00
Diagnostic performed;
  1. We tried to Verify or Submit the Pay and the message for Pay Status did not change.
  2. We had to manually remove the "Sub-Status" and "Status Message" from Payrun 407.
  3. We were able to then Submit, Approve and Close this Pay
  4. The cause of the issue has not been identified

Transfering to development to investigate further.

20 Jul 202209:30AM Comment 2 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 20-07-2022 03:30 PM Time Taken: 1.00
We agreed to reset the "Sub Status" and "Status Message" when a pay is submitted.

20 Jul 202209:31AM Comment 3 by Sanjay (Link Technologies) Case L12761 added to project 14.00
20 Jul 202209:31AM Comment 4 by Sanjay (Link Technologies) ETC was changed from 21/07/2022 to 26/07/2022
20 Jul 202209:31AM Comment 5 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 20-07-2022 03:31 PM Time Taken: 1.00
Code used to resolve:


UPDATE  PR_PAYRUN set SubStatus = '', StatusMessage = '' WHERE COMPANY_ID = '47' AND PAYRUN_ID = '407'

20 Jul 202210:34AM Comment 6 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 31-07-2022 03:31 PM Time Taken: 6.00 Notes: ETC extended from: 26/07/2022 to 31/07/2022
PART A - Development work for this case has been completed.

1. The change will be available in version: 14.00

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. When a "pay" is VERIFIED, we reset any old Status messages as the pay needs to RE-START its workflow 

3. Affected Areas:

  1. Pay Processing - "VERIFY PAY"

4. The issue was caused by:

  1. If a user changes workflow midst pay approval, or if other workflow parameters change, the system may go into a "Hold" state causing the pay to be "Stranded". We new RESET the pay workflow when a "pay" is "Verified" to allow the process to start again.

5. Other Relevant Notes
6. Next Step
(Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT

21 Jul 202201:32PM Comment 7 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 21-07-2022 07:03 PM Time Taken: 3.00
The following tests were performed:

Table 1 - Test Results
NoTest CaseExpected ResultPass/FailComments
1Created new pay with Chain Approval. Submitted Pay and deleted Approval workflow. "Verify" pay
Pay should be Verified

2Add Approval Workflow, Approve and Close



Environment Details

  1. OS version: Win11
  2. Application version: 14.00
  3. Setup on:
    1. Server: LinkQA4
    2. Database: LinkSOFT
    3. LinkSOFT URL: HTTP://LinkQA4/LinkSOFT
  4. Login Details: Standard username and password for user "admin"

Next Step: Closure

If you have any queries regarding this support incident, please email and include the Case No: L12761 in the subject line of all emails regarding this issue.

Document size: 11.0 KB
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