Company: Link Technologies
Case No: L12328. Project: 12.42: LinkSOFT Version 12.42
Logged By: Sanjay (Link Technologies) on 15 Jul 2021 02:53PM
Priority: High
Product: Point of Sale
Group: Software Defect
Time Taken: 6.00 (Weight: 6.00)
Version: 12.45
Assigned To: Sanjay (Link Technologies)
Circulation: Rashna, Sanjay, Vineet
Resolve By: Friday, 23 July 2021 11:59 PM [1012 days since logged date]
Status: Closed
Subject: PrePayment for Fleet does not work in version 12
PART A - Issue Details

1. Details

OTG has fleet customers who have a prepayment arrangement. At the start of the month, these companies pay a certain amount to OTG up to which the companies fleet can fuel up for the month.
This type of customer does not have a credit limit assigned to them. Once the prepaid amount has been fully utilized, the customer will need to make another advance payment for its fleet to be able to start fueling again.

Example: Link Business has an arrangement with OTG that it will pay OTG $200 at the start of the Month for fueling its Vehicle JM232 and IU838. This scenario is not functioning in v12. It was functioning in v10.

2. Error Message (Include screenshots of error)

Balance Exceeded Message is shown when fleet transactions are being completed as Credit.

3. Environment Details
Server Name: LINKQA4
Database name: DEMO-LINKSOFT
Application Hosted on:
Login User ID/Password: 
Client Operating System: 
Version: 12.44.0713

4. Relevant History Information

This has been functioning in v8, v9, and v10

5. The issue can be reproduced by performing the following:
  1. For Customer Link Business Solution Take On Account Payment of $200
  2. Now scan a fleet card for IU838 /%1111%/. You will see the balance of $200
  3. Enter Mileage and Pin (1111)
  4. Load any item and complete this Sale on Credit.

Note: System will not allow this sale to be completed

Audit Notes:Edited by sanjay on 23/09/21 10:56. Edited by rashna on 26/07/21 11:29. Edited by rashna on 26/07/21 10:16. Edited by sanjay on 20/07/21 08:42. Edited by sanjay on 16/07/21 11:27. 
16 Jul 202111:27AM Comment 1 by Sanjay (Link Technologies) Case L12328 added to project 12.42
16 Jul 202111:27AM Comment 2 by Sanjay (Link Technologies) Assigned To: Vineet (Link Business Solutions) Followup Date: 16-07-2021 05:27 PM
Hi Vineet, we have created a Patch for 12.42. Can you verify this?.

16 Jul 202111:38AM Comment 3 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 16-07-2021 05:28 PM Time Taken: 4.00 Notes: Edited by sanjay on 16/07/21 11:39. 
Hi Rashna, can you test this in 12.42?  The patch is available at this link.

20 Jul 202108:42AM Comment 4 by Sanjay (Link Technologies) ETC was changed from 23/07/2021 to 23/07/2021
22 Jul 202109:18AM Comment 5 by Vineet (Link Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 23-07-2021 10:00 AM Time Taken: 1.00

Bula Sanjay/Alvis

We have verified this on the below setup as well as OTG Test onsite. 

Server: LINKQA8
Database: Linksoft-Demo
Application Version: 12.42.0716 GA

Steps used for Testing

  1. Created a Customer Customer ABC with 1 fleet. No Fleet limit and Customer Limit was set
  2. Did an on-account payment for this customer for $100
  3. Now processed a credit sale of $80 for the fleet. The transaction was completed successfully
  4. Added another fleet to this Customer
  5. Scanned the second fleet card. Available Credit of $20 was successfully shown
  6. Now processed sales for $20 for this new fleet. Transaction was successful
The prepayment issue has been resolved. 

Vineet Ram

26 Jul 202110:07AM Comment 6 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 26-07-2021 03:50 PM Time Taken: 1.00 Notes: Edited by rashna on 26/07/21 11:29. Edited by rashna on 26/07/21 10:09. 
The following tests were performed:

Table 1 - Test Results
#Test Case DetailsPass/FailComments
  1. Create a new customer as "Kelly"
  2. Add 2 fleets for the customer DK131 and DY455
  3. Process a prepayment of $200.00
  1. Scan the fleet card for DK131. The credit value should be $200.
  2. Process a fleet sale of $100.00
  1. Load customer "Kelly", the available balance should be $100.00
  2. Process a credit sale of $25.00
  1. Scan the fleet card for DK455. The credit value should be $75.
  2. Process a fleet sale of $40.00
  1. Load customer "Kelly", the available balance should be $35.00


Environment Details

  1. OS version:
  2. Application version:12.50.0723 and 12.42.0716
  3. Setup on:
    1. Server:LinkQA4
    2. Database: LINKSOFT-DEMO-125 and LINKSOFT-DEMO-124
    3. LinkSOFT URL: HTTP://Localhost/LinkSOFT
  4. Login Details: Standard username and password for user "admin"

Next Step: Closure

28 Jul 202108:51AM Comment 7 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 28-07-2021 02:51 PM
Thanks Rashna

If you have any queries regarding this support incident, please email and include the Case No: L12328 in the subject line of all emails regarding this issue.

Document size: 13.3 KB
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