Company: Link Technologies
Case No: L13135. Project: 15.80: LinkSOFT Version 15.80
Logged By: Sanjay (Link Technologies) on behalf of Vineet (Link Business Solutions) on 26 Apr 2025 10:24AM
Priority: High
Product: Framework
Group: Software Defect
Time Taken: 12.00 (Weight: 12.00)
Assigned To: Sanjay (Link Technologies)
Circulation: Sanjay, Vineet
Resolve By: Thursday, 01 May 2025 11:04 AM [51 days since logged date]
Status: Closed
Subject: New Database - Cannot access POS
Summary:    

There's some issues with menu's in new database in version 15.61.

Apparently, it has less menus. I created one and upgraded it. I couldn't log into POS as it kept telling me User Admin does not have access to POS when all POS menus access was given to this user. Then I searched for menu 626-1 and that menu is not available in the new database. I did a compare of POS menu between demo and new database.

Demo DB has 282 POS Menu's, New only has 263

Please assist as I have uploaded the data on this new DB already for Inventory

I manually ran this to fix the issue. LT_SAA_Menu_ReBuild

Audit Notes:Edited by sanjay on 06/06/25 15:13. Edited by sanjay on 28/04/25 11:09. Edited by sanjay on 26/04/25 10:24. 
28 Apr 202511:09AM Comment 1 by Sanjay (Link Technologies) Assigned To: Vineet (Link Business Solutions) Followup Date: 01-05-2025 11:04 AM Time Taken: 8.00 Notes: ETC extended from: 26/04/2025 to 01/05/2025

Hi Vineet,

I have tested this on V15.61 and could not see the issue. Without having to run any scripts, I was able to perform POS transactions.

Please see steps below and let me know what is different in your scenario:

  1. Install LinkSOFT 15.61
  2. Create LinkSOFT-NEW and LinkSOFT-DEMO (using the different DB options).
  3. Login to LinkSOFT-NEW.
    1. Give "administrator" role access to all menus. there are 704 menu items
    2. Change Company Name to "Link Technologies - DEMO"
    3. Retrieve Licence
  4. Create an inventory Item
  5. Log into POS and make a cash sale
  6. Repeat steps 3, 4 and 5 above using LinkSOFT-DEMO



28 Apr 202511:09AM Comment 2 by Sanjay (Link Technologies) Case L13135 removed from project 15.70
29 Apr 202511:10AM Comment 3 by Vineet (Link Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 05-05-2025 10:59 AM Time Taken: 1.00 Notes: Edited by vineet on 29/04/25 11:12. 

Bula

I have managed to reproduce this in on the below environment

LINKQA5
LINKSOFT-LBS
Version 15.61.250423 GA

Steps:

  1. Create a new database using the database utility from QA8 machine into LINKQA5 instance
  2. Upgrade the database
  3. Login with user admin. 
  4. Grant Access for this user
  5. Retrieve the license
  6. Login to POS.
  7. Message given will be User Admin does not have access to Point of Sales.

Thanks
Vineet Ram


30 Apr 202510:12AM Comment 4 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 08-05-2025 10:10 AM Time Taken: 1.00
Morning Vineet, Re: L13135. Seems like something is wrong with your installation. Can you repeat these steps wit the Install files on our web site?

06 Jun 202503:13PM Comment 5 by Sanjay (Link Technologies) Case L13135 added to project 15.80
06 Jun 202503:14PM Comment 6 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 06-06-2025 09:13 PM Time Taken: 2.00
Resolved with Case L13152 in version 15.70.250529

If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L13135 in the subject line of all emails regarding this issue.

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