Company: Link Technologies
Case No: L12251. Project: 12.42: LinkSOFT Version 12.42
Logged By: Sanjay (Link Technologies) on 07 May 2021 10:23AM
Priority: High
Product: Framework
Group: New Feature
Time Taken: 9.00 (Weight: 9.00)
Version: 12.42
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Rashna, Sanjay
Resolve By: Friday, 07 May 2021 12:00 AM [1081 days since logged date]
Status: Closed
Subject: Users should be able to manage their Notifications subscriptions

Users can unsubscribe using email alerts received, however, users have to contact their administrators to re-subscribe.

Add the ability to manage notifications from Menu "My Account"

Audit Notes:Edited by sanjay on 26/05/21 16:07. 
07 May 202110:25AM Comment 1 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 07-05-2021 02:23 PM Time Taken: 6.00
PART A - Development work for this case has been completed.

1. The change will be available in version:12.41.0507

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Added a new tab on "My Account" called "Manage notifications"
  2. Added ability to Edit and change or remove subscriptions

3. Affected Areas:

  1. My Account
  2. Alerts

4. The issue was caused by:

  1. New Feature and Improvement

5. Notes
6. Next Step
(Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT

10 May 202111:05AM Comment 2 by Rashna (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 10-05-2021 02:56 PM Time Taken: 1.00
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail
1Validate that users can have access to "Manage Account"Pass

By default, all notifications are enabled. Validate that the user receives the following emails:

  1. All Emails
  2. Helpdesk Call Actioned Today
  3. Helpdesk Call Analysis
  4. Helpdesk Call Notification
  5. Helpdesk Call Survey
  6. Helpdesk Outstanding Calls Listing
  7. System Alert Log
3Disable subscription for the items in 2 above and validate that the user does not receive emailsPass

Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 12.42.0507GA
  3. Setup: Demo
  4. Server :
  5. Database:LINKSOFT-DEMO-124

Next Step

  1. For Documentation

    19 May 202101:34PM Comment 3 by Alvis (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 19-05-2021 05:33 PM Time Taken: 1.00
    Documentation completed.

    20 May 202104:35PM Comment 4 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 20-05-2021 08:35 PM Time Taken: 1.00
    Thanks guys

    If you have any queries regarding this support incident, please email and include the Case No: L12251 in the subject line of all emails regarding this issue.

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