| Subject: | Loading Pay on "Email Payslip" timesout |
| Summary: | 1. Problem Details
Loading Pay on "Email Payslip" times out
2. Other Relevant DetailsSteps to reproduce the issue; - Log in and switch the Company to 56
- Navigate to Payroll Processing -> Email Payslip
- Select Pay 2014
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| Audit Notes: | Edited by sanjay on 16/01/26 11:11. Edited by sanjay on 28/11/25 14:45. |
| 03 Oct 2025 | 08:26AM Comment 1 by Vineshwar Prasad (Edge Business Solutions) Comment removed by sanjay |
| 26 Nov 2025 | 05:07PM Comment 2 by Vineshwar Prasad (Edge Business Solutions) Comment removed by sanjay |
| 28 Nov 2025 | 02:44PM Comment 3 by Sanjay (Link Technologies) Case L13222 added to project 16.00 |
| 28 Nov 2025 | 02:46PM Comment 4 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 28-11-2025 08:45 PM Time Taken: 2.00 Notes: ETC extended from: 28/11/2025 to 28/11/2025 |
| Restoring Clients production DB on LinkAD\Training to reproduce the issue. |
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| 28 Nov 2025 | 03:56PM Comment 5 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 28-11-2025 08:46 PM Time Taken: 3.00 |
| Check the following items that can cause performance issues:- Purge Process is running every Night and that Mail Data Purge is set to Maximum 365 days
- Indexing is running every night
- Review Server Sizing if you wish to disable Purge processes
- Run Email functions overnight instead of during the day
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