Company: Link Technologies
Case No: L12774. Project: 14.10: LinkSOFT version 14.10 - October 2022
Logged By: Vineshwar Prasad (Edge Business Solutions) on behalf of Sanjay (Link Technologies) on 16 Aug 2022 03:50PM
Priority: High
Product: Payroll & HR
Group: Software Defect
Time Taken: 18.00 (Weight: 18.00)
Assigned To: Development
Circulation: Development, Sanjay, Vineshwar Prasad
Resolve By: Friday, 30 September 2022 12:00 AM [670 days since logged date]
Status: Closed
Subject: Duplicate record for one Employee in the "Tax Submission" Report
1. Problem Details

Duplicate record for one Employee in the "Tax Submission" Report

2. Environment Details

Version - 14.00.0729.GA
Audit Notes:Edited by sanjay on 06/09/22 14:30. Edited by sanjay on 22/08/22 16:31. Edited by sanjay on 22/08/22 16:31. Edited by sanjay on 22/08/22 13:33. Edited by vineshwar on 16/08/22 15:50. 
12 Aug 202210:28AM Comment 1 by Vineshwar Prasad (Edge Business Solutions) Assigned To: Vineshwar Prasad (Edge Business Solutions) Followup Date: 16-08-2022 10:23 AM Time Taken: 1.00 Notes: ETC extended from: 12/08/2022 to 16/08/2022
Bula Team,

We have tested this internally in our Demo Environment and below are the results;

Environment Details:
  1. Hosted on:
  2. Company: 1001
  3. Version: 14.00.0729.GA
Tested as below;
  1. Created Pay [Payrin ID: 466]
  2. 4 Employees in the Pay
  3. Generated "Tax Submission" file
  4. 8 lines are shown in the "Tax Submission" file. Each Employees data is duplicated

We will get our technical team to investigate further and advise.

Vineshwar Prasad

16 Aug 202204:20PM Comment 2 by Vineshwar Prasad (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 17-08-2022 10:19 PM Notes: ETC extended from: 16/08/2022 to 17/08/2022
Case transferred to development

18 Aug 202202:52PM Comment 3 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 18-08-2022 08:50 PM Time Taken: 12.00
PART A - Development work for this case has been completed.

1. The change will be available in version: 14.00.0818

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Corrected duplicate File Export issue by removing the second data extraction when a file is created

3. Affected Areas:

  1. A background process that performs File Export

4. The issue was caused by:

  1. Programming error

5. Other Relevant Notes
6. Next Step
(Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT, update 14.00 build

22 Aug 202201:32PM Comment 4 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 22-08-2022 07:31 PM

Vineshwar has confirmed that the update provided for version 14 is working correctly.

Next STep: UAT and Release

22 Aug 202201:33PM Comment 5 by Sanjay (Link Technologies) Case L12774 added to project 14.10
22 Aug 202204:32PM Comment 6 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 22-08-2022 10:31 PM Time Taken: 2.00
Patch is available at this link

27 Sep 202211:29AM Comment 7 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 27-09-2022 04:58 PM Time Taken: 3.00
The following tests were performed:

Table 1 - Test Results
NoTest CaseExpected ResultPass/FailComments
1Create a pay with 4 employees in a pay. Create Tax Submission report
Expect 4 entries - 1 for each employee with Tax amounts shown in Pay Processing menu


Environment Details

  1. OS version: Win11
  2. Application version: 14.10
  3. Setup on:
    1. Server: LinkQA4
    2. Database: LinkSOFT
    3. LinkSOFT URL: HTTP://LinkQA4/LinkSOFT
  4. Login Details: Standard username and password for user "admin"

Next Step: Closure

If you have any queries regarding this support incident, please email and include the Case No: L12774 in the subject line of all emails regarding this issue.

Document size: 8.6 KB
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