Company: Link Technologies
Case No: L13231. Project: 16.04: LinkSOFT Version 16.04
Logged By: Sanjay (Link Technologies) on 30 Dec 2025 12:12PM
Priority: Low
Product: Framework
Group: Enhancement
Time Taken: 8.00 (Weight: 16.00)
Assigned To: Sanjay (Link Technologies)
Circulation: Sanjay
Resolve By: Friday, 28 August 2026 01:56 PM [277 days since logged date]
Status: Closed
Subject: Event Log when user account is disabled due to inactivity
Summary:    Event Log when user account is disabled due to inactivity so we can analyse invalid de-activations
Audit Notes:Edited by sanjay on 18/08/26 14:37. Edited by sanjay on 02/07/26 15:06. Edited by sanjay on 10/06/26 13:12. Edited by sanjay on 23/04/26 12:37. Edited by sanjay on 08/04/26 14:26. Edited by sanjay on 25/03/26 14:43. Edited by sanjay on 11/02/26 21:19. Edited by sanjay on 16/01/26 11:14. 
19 Jan 202601:00PM Comment 1 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 27-02-2026 12:59 PM Notes: ETC extended from: 30/12/2025 to 27/02/2026
Extend completion date.

11 Feb 202609:19PM Comment 2 by Sanjay (Link Technologies) Case L13231 added to project 16.40
06 Mar 202601:15PM Comment 3 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 13-03-2026 01:15 PM Notes: ETC extended from: 27/02/2026 to 13/03/2026
Followup date extended.

25 Mar 202602:43PM Comment 4 by Sanjay (Link Technologies) ETC was changed from 13/03/2026 to 03/04/2026
23 Apr 202612:37PM Comment 5 by Sanjay (Link Technologies) ETC was changed from 03/04/2026 to 29/05/2026
10 Jun 202601:12PM Comment 6 by Sanjay (Link Technologies) ETC was changed from 29/05/2026 to 30/06/2026
02 Jul 202603:06PM Comment 7 by Sanjay (Link Technologies) ETC was changed from 30/06/2026 to 31/07/2026
03 Aug 202601:57PM Comment 8 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 28-08-2026 01:56 PM Notes: ETC extended from: 31/07/2026 to 28/08/2026
Due date adjusted.

18 Aug 202602:37PM Comment 9 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 28-08-2026 02:05 PM Time Taken: 8.00

Verified that when a user is deactivated, the logs show the following details:

Figure 1 - Event Log showing user "allison" was deactivated.

It is important to note that the following criteria is used to select users to deactivate. Details are in the documentation as well.

Conditions for user to deactivate:

  1. Process "SYS004" must be enabled, "Enable User Cleanup..." must be enabled, "Inactive Cut Off Days" must be > 0
  2. The User Inactive days must be greater than the "Inactive Cut Off Days" in process SYS004. Check this in menu "Global Administration ~> User Maintenance"
  3. The user must not be named "admin" or be part of an administrator role
  4. The user must not be in an active workflow

If the above 4 conditions are met, the user wil be deactivated and a event log entry created.


If you have any queries regarding this support incident, please email Support@LinkTechnologies.com.au and include the Case No: L13231 in the subject line of all emails regarding this issue.

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