Company: Link Technologies
Case No: L12570. Project: 13.03: LinkSOFT version 13.03
Logged By: Sanjay (Link Technologies) on 10 Sep 2021 02:17PM
Priority: Low
Product: Framework
Group: Enhancement
Time Taken: 6.00 (Weight: 6.00)
Version: 13.03.0917
Assigned To: Sanjay (Link Technologies)
Circulation: Philip.Blow, Rashna, Sanjay
Resolve By: Wednesday, 08 September 2021 11:59 PM [950 days since logged date]
Status: Closed
Subject: No Confirmation Received that Export From Crystal Reports Completed

When the export button is click from a Crystal report window and the export type selected, the exported file is generated.

The file is automatically saved to the user's Downloads folder but there is no confirmation message to say that the file has been saved.

This is causing a lot of confusion for users.

A confirmation that the file has been exported should be displayed.

Audit Notes:Edited by sanjay on 13/10/21 10:53. Edited by sanjay on 10/09/21 14:17. Edited by sanjay on 10/09/21 14:09. 
10 Sep 202101:49PM Comment 1 by Sanjay (Link Technologies) Assigned To: Philip.Blow (ARV) Followup Date: 10-09-2021 01:46 PM Time Taken: 1.00

Hi Philip, this is a setting on the browser. For Edge, see figure 1 below.  Is this something Support can enforce on all browsers?

Figure 1 - EDGE Browser - Confirm on Save File

10 Sep 202102:09PM Comment 2 by Sanjay (Link Technologies) Case L12570 added to project 13.0X
10 Sep 202102:11PM Comment 3 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 15-09-2021 02:09 PM Time Taken: 4.00
PART A - Development work for this case has been completed.

1. The change will be available in version:13.03.0910

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Changed Report View, PDF, Daa Export and Email to open in a new tab instead of using a POPUP.  This will display the menu options to view downloads and will use the browser prompts.

3. Affected Areas:

  1. Reports menu - top menu buttons

4. The issue was caused by:

  1. Improvement to export visibility

5. Other Relevant Notes
6. Next Step
(Review and System Test (Developer) -> UAT (Quality) -> Documentation):UAT

10 Sep 202102:17PM Comment 4 by Sanjay (Link Technologies) ETC was changed from 08/09/2021 to 08/09/2021
13 Sep 202101:17PM Comment 5 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 15-09-2021 01:03 PM Time Taken: 1.00
The following tests were performed:

Table 1 - Test Results
#Test Case DetailsPass/FailComments
  1. Validate "PDF" opens on a view tab. Users can see the update once the file has been downloaded.
  1. Validate "Crystal Report" opens on a view tab. Users can see the update once the file has been downloaded.
  1. Validate "Data Grid" opens on a view tab. Users can see the update once the file has been downloaded.
  1. Validate "Email Report" opens on a view tab. Users should be able to email reports

Environment Details

  1. OS version:
  2. Application version: 13.03.0910RC1
  3. Setup on:
    1. Server:LinkQA4
    2. Database: UAT-LINKSOFT
    3. LinkSOFT URL: HTTP://
  4. Login Details: Standard username and password for user "admin"

Next Step: Closure

13 Sep 202103:04PM Comment 6 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 15-09-2021 03:04 PM
Thanks Rashna

If you have any queries regarding this support incident, please email and include the Case No: L12570 in the subject line of all emails regarding this issue.

Document size: 124.9 KB
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