Company: Link Technologies
Case No: L12954. Project: 15.00: LinkSOFT Version 15.00
Logged By: Sanjay (Link Technologies) on 26 Sep 2023 12:06PM
Priority: High
Product: Helpdesk
Group: Software Defect
Time Taken: 8.00 (Weight: 7.00)
Assigned To: Sanjay (Link Technologies)
Circulation: Sanjay
Resolve By: Tuesday, 26 September 2023 12:06 PM [204 days since logged date]
Status: Closed
Subject: Document Size in Helpdesk does not correctly reflect Configuration setting
Summary:    Document Size in Helpdesk dows not correctly reflect Configuration setting
Audit Notes:Edited by sanjay on 29/09/23 14:23. 
26 Sep 202312:07PM Comment 1 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 26-09-2023 06:06 PM Time Taken: 5.00
PART A - Development work for this case has been completed.

1. The change will be available in version: 15.00

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Comment Insert did not get the correct Document Size as the CompanyID was not collected correctly

3. Affected Areas:

  1. Helpdesk - Comment Insert

4. The issue was caused by:

  1. Programming error

5. Other Relevant Notes
6. Next Step
(Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT


26 Sep 202304:41PM Comment 2 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 26-09-2023 10:35 PM Time Taken: 3.00
The following tests were performed:

Table 1 - Test Results
NoTest CaseExpected ResultPass/FailComments
1Set configuration "HTMLDocument.MaxSize" to 100KB. Add a case header with more than 100KB of image or text
The system should not allow with message indicating "document size has exceeded"
Pass

2Set configuration "HTMLDocument.MaxSize" to 100KB. Add a case header with Less than 100KB of image or text
The system should allow this document to be saved
Pass

3Repeat 1 and 2 above for Comments
Same results as above
Pass

Environment Details

  1. OS version: Win11
  2. Application version: 15..00
  3. Setup on:
    1. Server: LinkQA4
    2. Database: LinkSOFT
    3. LinkSOFT URL: HTTP://LinkQA4/LinkSOFT
  4. Login Details: Standard username and password for user "admin"

Next Step: Closure


If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L12954 in the subject line of all emails regarding this issue.

Document size: 9.2 KB
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