Company: Link Technologies
Case No: L12149. Project: 12.30: LinkSOFT Version 12.30
Logged By: Rashna (Edge Business Solutions) on 22 Jan 2021 02:54PM
Priority: High
Product: Framework
Group: Software Defect
Time Taken: 1.50 (Weight: 8.00)
Version: 12.30
Assigned To: Sanjay (Link Technologies)
Circulation: Rashna, Sanjay
Resolve By: Monday, 25 January 2021 11:59 PM [1182 days since logged date]
Status: Closed
Subject: The Event Log is updated with an error after "Password Recovery".

Tested in version 12.30.0121


  1. Recover password for a user.
  2. The password recovery email is sent to the registered email address.
  3. Review the "Event Log", there is an error recorded. Refer to Figure 1.

Figure 1: Event Log

Audit Notes:Edited by rashna on 05/02/21 17:17. Edited by rashna on 22/01/21 14:54. 
02 Feb 202105:36PM Comment 1 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 02-02-2021 11:34 PM Time Taken: 1.00

PART A - Development work for this case has been completed.

1. The change will be available in version:12.30.0131

2. The following changes were made(Include Database object names, Program classes and any other relevant information):

  1. This was caused because the recovery process doesn't have a user context, hence causing a Null Exception. The exception has been resolved.

3. Affected Areas:

  1. Password Recovery

4. The issue was caused by:

  1. Software bug

5. Notes
6. Next Step


PART B - Development Reference:

1. Changes implemented was according to the approved design (Y/N)

2. Variations to the approved design:

03 Feb 202103:21PM Comment 2 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 03-02-2021 09:18 PM Time Taken: 0.50
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail
1Create a  new user account for user "Adrian"Pass

Recover the password for the above user.

Validate that there are no errors in the event log


Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 12.30.0201BETA
  3. Setup: Demo
  4. Server :
  5. Database: LINKSOFT-DEMO-123

Next Step

  1. For Closure

    04 Feb 202110:54AM Comment 3 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 04-02-2021 04:54 PM
    Thanks Rashna

    05 Feb 202105:17PM Comment 4 by Rashna (Edge Business Solutions) ETC was changed from 25/01/2021 to 25/01/2021
    If you have any queries regarding this support incident, please email and include the Case No: L12149 in the subject line of all emails regarding this issue.

    Document size: 157.2 KB
    For call complaints, please contact the Managing Director of the company using this form