Company: Link Technologies
Case No: L11991. Project: 12.10: LinkSOFT version 12.1
Logged By: Rashna (Edge Business Solutions) on 11 Jun 2020 03:12PM
Priority: High
Product: Payroll & HR
Group: Enhancement
Time Taken: 4.00 (Weight: 4.00)
Version: 12.10.1020
Assigned To: Rashna (Edge Business Solutions)
Circulation: Alvis, Rashna, Roopesh Gift Shop Limited, Sanjay, Vineshwar Prasad
Resolve By: Friday, 12 June 2020 12:00 AM [1407 days since logged date]
Status: Closed
Subject: Incorrect bank file contents

The payroll database was upgraded from version 8.6 to version 11.4.0562.

After the upgrade, we generated the bank file from "Link web - Payroll Processing - Bank File Submission'. 

  1. Payrun - Pay Team: WKL Pay ID/No: 382/23
  2. Bank - ANZ
  3. Bank File Format - All Accounts
It was noted that the bank file does not print the employee details. It is printing the bank name in all records. Refer to Figure 1.

Figure 1: Bank File Screenshot.

Audit Notes:Edited by alvis on 08/12/20 09:10. Edited by sanjay on 15/06/20 12:00. Edited by rashna on 12/06/20 11:43. 
11 Jun 202003:18PM Comment 1 by Rashna (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 11-06-2020 09:12 PM Time Taken: 1.00

Hi Alvis, 

The issue in the case header is not in the demo system. This is only happening in the Roopesh Database. The client was upgraded from version 8.6 to version 11.4.0562.

Setup Details

  1. Server - QA4
  3. URL -
Requesting a patch for this case as client needs to submit pay to the bank.


12 Jun 202008:31AM Comment 2 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 12-06-2020 02:06 PM Time Taken: 1.00

Hi Rashna,

When we added the ability to generate bank file from closed pay, the history data before the upgrade did not have a link to the employee records direct bank setup.

I have added this data conversion as part of version 12 upgrade.

For Roopesh Gift Shop, I have prepared a script that will correct the history data. (Vineshwar has applied this to the site)


12 Jun 202011:43AM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Rashna (Edge Business Solutions) Followup Date: 12-06-2020 05:42 PM Time Taken: 1.00
Case to be tested in version 12 as per comment 2.

12 Jun 202011:43AM Comment 4 by Rashna (Edge Business Solutions) Case L11991 added to project 12.0
16 Jun 202002:37PM Comment 5 by Rashna (Edge Business Solutions) Assigned To: Rashna (Edge Business Solutions) Followup Date: 16-06-2020 08:25 PM Time Taken: 1.00
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail

Upgraded client database from version 8.6 to 12. Generated the Bank file as below.

  1. Payrun - Pay Team: WKL Pay ID/No: 382/23
  2. Bank - ANZ
  3. Bank File Format - All Accounts

Validate the bank file is correctly created with the employee names


Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 11.0.0506
  3. Setup: Demo
  4. Server :
  5. Database: LINKSOFT-DEMO-11-RASHNA

Next Step

  1. Closure

    If you have any queries regarding this support incident, please email and include the Case No: L11991 in the subject line of all emails regarding this issue.

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