Company: Link Technologies
Case No: L12479
Logged By: Sanjay (Link Technologies) on 16 Dec 2013 06:07PM
Priority: Not Applicable
Product: Other
Group: To be assigned
Time Taken: 0.00
Assigned To: Sanjay (Link Technologies)
Circulation: Sanjay
Resolve By: Monday, 16 December 2013 06:07 PM [4336 days since logged date]
Status: Closed
Subject: How to change Email From address in Link Helpdesk system
Summary:    

There are two areas where you would need to change the email address in Link Helpdesk system:

  1. Change From Email address for task notifications. To change this email setting, follow these steps:
    1. Login into Helpdesk and goto Configuration.
    2. Locate flag Mail_From_Address and click the edit icon on the left column.
    3. Change the email address and click on save icon.

  2. Change From Email address for password recovery notification. To change this email setting, follow these steps:
    1. Open the web.config file from the Helpdesk site files in the web application server.
    2. Locate SMTP From settings under Mail Settings
    3. Change the email address and save the file.
Audit Notes:
If you have any queries regarding this support incident, please email Support@LinkTechnologies.com.au and include the Case No: L12479 in the subject line of all emails regarding this issue.

Document size: 2.7 KB
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