Company: Link Technologies
Case No: L10308. Project: 11.40: LinkSOFT Version 11.4
Logged By: Rashna (Edge Business Solutions) on 09 Apr 2019 12:22PM
Priority: Medium
Product: Framework
Group: Software Defect
Time Taken: 17.00 (Weight: 17.00)
Version: 11.3.0902
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Rashna, Sanjay
Resolve By: Friday, 19 April 2019 12:00 AM [1840 days since logged date]
Status: Closed
Subject: Discrepancies with "Display Order" functionality in link web.
Summary:    

Hi Sanjay, 

The following was discussed

  1. Items should be displayed in the menu sorted by "Description".
  2. The "Display Order" determines the display order of the list where is the item is used.

Below is a lit of menus where the "Display" and "Display Order" functionality is incorrect.

Menu

Sorting Should be by Description

Lookup should display list by "Display Order"

ESS Maintenance --> Customer

Fail

Lookup:

  • ESS Maintenance -> Customer Project/Rates - Pass
  • ESS Maintenance -> Project Activity Limits - Fails, list is sorted by description

ESS Maintenance --> Project

Pass

 

Lookup:

  • ESS Maintenance -> Project Activities - Pass

ESS Maintenance --> Activity

Pass

List:

  • ESS Maintenance -> Actvity Type - Pass

Point of Sale -> Station Base Setup

Fails

No option to edit "Display"

Helpdesk Maintenance -> Priority

Fails - items are sorted by display order

Dropdpown

  • Helpdesk -> New Detail Call -> Priority - Pass
  • Helpdesk -> Project -> New Call ->  Priority - Pass

Helpdesk Maintenance -> Category

Fails - items are sorted by display order

Dropdpown

  • Helpdesk -> New Detail Call ->Catgeory - Pass
  • Helpdesk -> Project -> New Call-> Category - Pass

Helpdesk Maintenance ->Group

Fails - items are sorted by display order

Dropdpown

  • Helpdesk -> New Detail Call ->Group - Pass
  • Helpdesk -> Project -> New Call->roup- Pass

Company Administration - Document Template

Fail

Dropdown

  • Company Administration -> Process - Fails, list is sorted by description
  • Employee Time -> Time View By Day - > Report -  Fails, list is sorted by description
  • Buisness Intelligence -> Report Maintenanc- > Report Email Setup-  Fails, list is sorted by description

Company Administration - Approval Workflow

Fail

Dropdown

  • Global Administration-> User Maintenace -> Workflow - Fails, list is sorted by description.

 

Audit Notes:Edited by rashna on 15/04/19 14:06. 
09 Apr 201912:22PM Comment 1 by Rashna (Edge Business Solutions) Case 10308 added to project 11.0
12 Apr 201909:31AM Comment 2 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 12-04-2019 09:31 AM Time Taken: 2.50

Development work for this case has been completed.

The change will be available in version: 11.0.0412

1. The following changes were made(Include Database object names, Program classes and any other relevant information):|

  1. Removed display order from station base configuration
  2. Corrected display order on helpdesk priority, category and group screens.

2. The issue was caused by:

  1. Improvement

3. Next Step:

  1. UAT

4. Notes:


15 Apr 201902:10PM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 16-04-2019 12:00 AM Time Taken: 2.50

Hi Sanjay, 

As per the GTM session, please update the case with development work completed for the areas updated in the case header.

Thanks
Rashna


15 Apr 201902:14PM Comment 4 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 15-04-2019 02:14 PM Time Taken: 4.50

Development work for this case has been completed.

The change will be available in version: 11.0.0416

1. The following changes were made(Include Database object names, Program classes and any other relevant information):|

  1. Corrected display order on Document List procedure. This resolves all framework display orders for Document Templates.
  2. Corrected customer display list on project activity limits

2. The issue was caused by:

  1. Coding error

3. Next Step:

  1. UAT

16 Apr 201908:31AM Comment 5 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 23-04-2019 12:00 AM Time Taken: 2.50
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues

enu

Sorting Should be by Description

Lookup should display list by "Display Order"

ESS Maintenance --> Customer

Pass

Lookup:

  • ESS Maintenance -> Customer Project/Rates - Pass
  • ESS Maintenance -> Project Activity Limits -Pass

Point of Sale -> Station Base Setup

Pass 

Display Order has been removed

Helpdesk Maintenance -> Priority

Pass 

Dropdpown

  • Helpdesk -> New Detail Call -> Priority - Pass
  • Helpdesk -> Project -> New Call ->  Priority - Pass

Helpdesk Maintenance -> Category

Pass 

Dropdpown

  • Helpdesk -> New Detail Call ->Catgeory - Pass
  • Helpdesk -> Project -> New Call-> Category - Pass

Helpdesk Maintenance ->Group

Pass 

Dropdpown

  • Helpdesk -> New Detail Call ->Group - Pass
  • Helpdesk -> Project -> New Call->roup- Pass

Company Administration - Document Template

Pass 

Dropdown

  • Company Administration -> Process - Pass 
  • Employee Time -> Time View By Day - > Report - Pass 
  • Buisness Intelligence -> Report Maintenanc- > Report Email Setup- Pass 

Company Administration - Approval Workflow

Pass 

Dropdown

  • Global Administration-> User Maintenace -> Workflow - Pass 


Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 11.0.0416
  3. Setup: Demo
  4. Server : 10.0.0.14
  5. Database: LINKSOFT-DEMO-11-RASHNA

Next Step: documentation update


    18 Apr 201910:36AM Comment 6 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 19-04-2019 12:00 AM Time Taken: 3.50

    Hi Sanjay, 

    Documentation for the case has been updated under

    • Link Web - ESS Maintenance --> Customer
    • Link Web - ESS Maintenance --> Project
    • Link Web - ESS Maintenance --> Activity
    • Link Web - Point of Sale --> Station Base Configuration
    • Link Web - Helpdesk Maintenance --> Priority
    • Link Web - Helpdesk Maintenance --> Caegory
    • Link Web - Helpdesk Maintenance --> Group
    • Link Web - Company Adminstration --> Document template
    • Link Web - Company Adminstration --> Approval Workflow

    Thanks
    Rashna


    29 Apr 201903:18PM Comment 7 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 29-04-2019 03:18 PM Time Taken: 1.50
    Thanks Rashna 

    09 Oct 201908:14AM Comment 8 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019
    If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L10308 in the subject line of all emails regarding this issue.

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