Company: Edge Business Solutions
Call No: E02205
Logged By: Settu Balakrishnan (Fiji Independent Commission Against Corruption) on 04 Oct 2022 02:20PM
Priority: Medium
Category: LinkSOFT
Group: Support
Time Taken: 3.00
Reference: Fiji Independent Commission Against Corruption
Assigned To: Vineshwar Prasad (Edge Business Solutions)
Circulation: Settu Balakrishnan, Vineshwar Prasad
ETC: Tuesday, 11 October 2022 05:28 PM [562 days since logged date]
Status: Closed
Subject: System Processes not running after Upgrade
Summary:    

When the user post the adjustment it takes 24hours to process and he is sitting idle and looking at the screen to receive the item in next screen.

Audit Notes:Edited by vineshwar on 11/10/22 17:28. 
11 Oct 202205:30PM Comment 1 by Vineshwar Prasad (Edge Business Solutions) Assigned To: Vineshwar Prasad (Edge Business Solutions) Followup Date: 11-10-2022 05:28 PM Time Taken: 3.00 Notes: ETC extended from: 04/10/2022 to 11/10/2022
Bula Team,

We connected onsite on Wednesday 05/10/2022 and worked on the case. We found that the Process Setup, Frequency & Processes were not configured properly. After setting this up, the system processes were functioning properly.

Proceeding to close the case. Please do not hesitate to contact us if you require any further clarifications.

Regards
Vineshwar Prasad

If you have any queries regarding this support incident, please call our support on +679 9237454 or email support@edgebizsolutions.com and include the Call No: E02205 in the subject line of all emails regarding this issue.

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