Company: Link Technologies
Case No: L09718. Project: 11.40: LinkSOFT Version 11.4
Logged By: Vineet (Link Business Solutions) on 22 Nov 2018 10:43PM
Priority: Medium
Product: Helpdesk
Group: Enhancement
Time Taken: 14.00 (Weight: 14.00)
Version: 11.3.0902
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Rashna, Sanjay, Vineet
Resolve By: Sunday, 31 March 2019 12:00 AM [2428 days since logged date]
Status: Closed
Subject: Call Listing Report Improvement
Summary:    

Bula 

Please review the following changes required for Call Listing Report.

It would be highly recommended if these changes could be implemented across all respective reports in Customer Support.

  1. The date format should be: dd/mm/yyyy
  2. “Period Time Taken” should be displayed and printed in line with “Total Time Taken”.
  3. The column label “Close” should be “Closed Date”.


Call Listing Report


Audit Notes:Edited by rashna on 18/04/19 06:41. Edited by vineet on 28/02/19 07:59. Edited by vineet on 28/02/19 07:58. 
18 Apr 201906:41AM Comment 1 by Rashna (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 23-04-2019 12:00 AM Time Taken: 2.00

Hi Alvis, 

Please apply the standard framework to the report.

Thanks
Rashna


18 Apr 201906:41AM Comment 2 by Rashna (Edge Business Solutions) Case 9718 added to project 11.0
24 Apr 201909:10AM Comment 3 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 24-04-2019 09:10 AM Time Taken: 5.50

Development work for this case has been completed.

The change will be available in version: 11.0.0424

1. The following changes were made(Include Database object names, Program classes and any other relevant information):|

  1. Refactored "Call Listing Report" to use the standard framework. 
  2. Removed "Reference" filter. "Reference" field can be searched using the "Search" filter.
  3. Removed "Call Listing Report (Summary)". Contents of this report are available in "Call Listing Report".

2. The issue was caused by:

  1. Improvement

3. Next Step:

  1. UAT

4. Notes:


30 Apr 201902:59PM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 01-05-2019 12:00 AM Time Taken: 2.50
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail
1

Validate that the report name "Call Listing Report" is consistent in the report.

Pass
2Verify that the report labels are consistent with the report filtersPass
3

Verify that the "Reference" filter has been removed.

Reference for case 9330 is 09.5, search for 09.5 using the "Search filter" for logged date 7/06/2018, the report should print details of case 9330.

"Reference" field can be searched using the "Search" filter.

Pass
4Verify that the "Call Listing (Summary) report" has been removed from the report maintenancePass
5

Verify below items

  1. The date format should be: dd/mm/yyyy - Date format is  dd/mm/yyyy  for "Logged Date" and "Closed Date"
  2. “Period Time Taken” should be displayed and printed in line with “Total Time Taken”. 
    1. Column divider has been added to show "Total " and "Period" hours and cost
  3. The column label “Close” should be “Closed Date”- Pass
Pass
6

Test report filers


  • Generate the report with dates 06/06/2018 to 06/06/2018 with date type as "logged date".
    • Helpdesk has cases 9325 and 9326

  • Generate the report with dates 01/01/2018 to 31/01/2018 with date type as "logged date" and category = "Backoffice".
    • Helpdesk has case 9059

  • Generate the report with dates 01/07/2018 to 31/07/2018 with date type as "logged date" and group= "System Issue".
    • Helpdesk has case 9429

  • Generate the report with dates 16/07/2018 to 16/07/2018 with date type as "logged date" and Status = "Closed".
  • Helpdesk has cases 9435, 9432 and 9431
Pass

Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 11.0.0429
  3. Setup: Demo
  4. Server : 10.0.0.14
  5. Database:LINKSOFT-DEMO-11-RASHNA

Next Step: documentation


    02 May 201907:15AM Comment 5 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 03-05-2019 12:00 AM Time Taken: 2.50

    Hi Sanjay, 

    Documentation for the case has been updated under Link Web-> Business Intelligence-> Helpdesk Reports ->Call Listing Report

    Thanks
    Rashna


    07 May 201903:20PM Comment 6 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 07-05-2019 03:20 PM Time Taken: 1.50
    Thanks Rashna 

    09 Oct 201908:14AM Comment 7 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019
    If you have any queries regarding this support incident, please email Support@LinkTechnologies.com.au and include the Case No: L09718 in the subject line of all emails regarding this issue.

    Document size: 129.7 KB
    For call complaints, please contact the Managing Director of the company using this form.