Company: Link Technologies
Case No: L12750. Project: 14.00: LinkSOFT Version 14.00
Logged By: Sanjay (Link Technologies) on 29 Jun 2022 09:29AM
Priority: Low
Product: Helpdesk
Group: Enhancement
Time Taken: 8.00 (Weight: 8.00)
Version: 14.00
Assigned To: Development
Circulation: Development, Sanjay
Resolve By: Saturday, 30 July 2022 11:59 PM [663 days since logged date]
Status: Closed
Subject: Add Admin Lock on Helpdesk Scheduled Tasks
Summary:    Add Admin Lock on Helpdesk Scheduled Tasks to prevent header changes on selected critical tasks
Audit Notes:Edited by sanjay on 22/07/22 09:52. Edited by sanjay on 29/06/22 09:29. 
29 Jun 202209:29AM Comment 1 by Sanjay (Link Technologies) ETC was changed from 30/07/2022 to 30/07/2022
29 Jun 202201:47PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 01-07-2022 01:17 PM Time Taken: 6.00
PART A - Development work for this case has been completed.

1. The change will be available in version: 14.00

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Added Admin Lock to Task Scheduler

3. Affected Areas:

  1. Scheduled Tasks

4. The issue was caused by:

  1. Improvement

5. Other Relevant Notes
6. Next Step
(Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT

21 Jul 202203:55PM Comment 3 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 29-07-2022 03:07 PM Time Taken: 2.00
The following tests were performed:

Table 1 - Test Results
NoTest CaseExpected ResultPass/FailComments
1Create a scheduled task with Admin Lock Enabled and generate tasks
Case created with Admin Lock checked

2Create a scheduled task with Admin Lock Unchecked and generate task
Case created with Admin Lock Unchecked


Environment Details

  1. OS version: Win11
  2. Application version: 14.00
  3. Setup on:
    1. Server: LinkQA4
    2. Database: LinkSOFT
    3. LinkSOFT URL: HTTP://LinkQA4/LinkSOFT
  4. Login Details: Standard username and password for user "admin"

Next Step: Closure

If you have any queries regarding this support incident, please email and include the Case No: L12750 in the subject line of all emails regarding this issue.

Document size: 8.1 KB
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