Company: Link Technologies
Case No: L10493. Project: 11.40: LinkSOFT Version 11.4
Logged By: Aarti Pooja Gayaneshwar (Link Business Solutions) on 28 Jun 2019 01:03PM
Priority: High
Product: Payroll & HR
Group: Software Defect
Time Taken: 5.00 (Weight: 5.00)
Version: 11.3.0902
Assigned To: Sanjay (Link Technologies)
Circulation: Aarti Pooja Gayaneshwar, Alvis, Development, Rashna, Sanjay
Resolve By: Saturday, 29 June 2019 12:00 AM [1760 days since logged date]
Status: Closed
Subject: Historical Payslips for Employees does not show Bank Details if the Bank account details are changed

Bula Vinaka,

We have noticed that Bank Detail information from the History payslips disappear if the bank account details have been changed. 

Steps to replicate:

  1. Login to Link Backoffice
  2. Create a new employee (E069)
  3. Assigned Bank ANZ 
  4. Create Standard Pay
  5. Create Pay
  6. Generated payslip for employee (E069)
  7. Update Pay

  8. Now, the employee's Bank details have changed to WBC

  9. Create Pay
  10. Update Pay
  11. Generated payslip for employee (E069)

Now, we re-generate the payslip for the pay that was created initially and noticed that the pay detail information is now blank. Refer to the image below:

This has been tested in the demo database in v10.145.

Please review.

Kind Regards

Audit Notes:Edited by sanjay on 11/09/19 15:56. Edited by alvis on 28/06/19 13:03. 
28 Jun 201901:03PM Comment 1 by Alvis (Link Technologies) Case 10493 added to project 11.0
28 Jun 201901:05PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 28-06-2019 01:05 PM Time Taken: 2.50

Development work for this case has been completed.

The change will be available in version: 11.0.0628

1. The following changes were made(Include Database object names, Program classes and any other relevant information):|

  1. Corrected the banking information to pick from history pay details instead of the employee's bank setup.

2. The issue was caused by:

  1. Employee's bank setup can change over time however the data in payslip should not change.

3. Next Step:

  1. UAT

4. Notes:

01 Jul 201902:25PM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 01-07-2019 02:25 PM Time Taken: 2.50
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail
1Create pay number 7 for employee E077 with ÄNZ" and "WBC" banking. Banking details should be correctly printed in the payslipPass
2Create pay number 8 for employee E077 with "HFC" banking. Banking details should be correctly printed in the payslip
3Generate the payslip for pay number 7 in 1 above, the payslip should show "ANZ" and "WBC" bank detailsPass

Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 11.0.0628 BETA
  3. Setup: Demo
  4. Server :
  5. Database: LINKSOFT-DEMO-11-RASHNA

Next Step

  1. Closure

    09 Oct 201908:17AM Comment 4 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - Cleared queue due to large number of calls
    If you have any queries regarding this support incident, please email and include the Case No: L10493 in the subject line of all emails regarding this issue.

    Document size: 175.8 KB
    For call complaints, please contact the Managing Director of the company using this form