Company: Link Technologies
Case No: L12851. Project: 14.70: LinkSOFT Version 14.70 - May 2023
Logged By: Sanjay (Link Technologies) on 01 Mar 2023 03:57PM
Priority: Low
Product: Helpdesk
Group: Enhancement
Time Taken: 7.00 (Weight: 10.00)
Assigned To: Not Assigned
Circulation: Sanjay
Resolve By: Friday, 31 March 2023 12:00 AM [414 days since logged date]
Status: Closed
Subject: Assignment and Excallation Rules review and Documentation
Summary:    Assignment and Excallation Rules review and Documentation
Audit Notes:Edited by sanjay on 19/04/23 15:44. Edited by sanjay on 18/04/23 11:33. Edited by sanjay on 30/03/23 09:46. Edited by sanjay on 20/03/23 13:48. Edited by sanjay on 17/03/23 10:12. Edited by sanjay on 09/03/23 17:35. Edited by sanjay on 01/03/23 15:57. Edited by sanjay on 01/03/23 15:28. 
17 Mar 202310:12AM Comment 1 by Sanjay (Link Technologies) Case L12851 added to project 14.70
30 Mar 202302:39PM Comment 2 by Sanjay (Link Technologies) Followup Date: 07-04-2023 02:37 PM Time Taken: 7.00
PART A - Development work for this case has been completed.

1. The change will be available in version: 14.70

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Reviewed Call Assignment process and updated documentation
  2. Reviewed Call Escalation Process and updated documentation

3. Affected Areas:

  1. Call Assignments
  2. Call Escalation

4. The issue was caused by:

  1. Improvement and Documentation

5. Other Relevant Notes
6. Next Step
(Review and System Test (Developer) -> UAT (Quality) -> Documentation): Closure

If you have any queries regarding this support incident, please email and include the Case No: L12851 in the subject line of all emails regarding this issue.

Document size: 2.6 KB
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