Company: Link Technologies
Case No: L12893. Project: 14.80: LinkSOFT Version 14.80 - June 2023
Logged By: Navneet Kumar on behalf of Sanjay (Link Technologies) on 02 May 2023 05:21PM
Priority: Low
Product: Payroll & HR
Group: Enhancement
Time Taken: 7.00 (Weight: 8.00)
Assigned To: Sanjay (Link Technologies)
Circulation: Navneet Kumar, Sanjay, Sitla Sharma, Vineshwar Prasad
Resolve By: Tuesday, 02 May 2023 03:27 PM [356 days since logged date]
Status: Closed
Subject: Documentation update for "ANZ - Diskpay - All" Bank file.
1. Problem Details

Bank File Rejected "ANZ - Diskpay - All"

2. Error Message
1. Incorrect employee bank code is output. A default code of 998907 is printed for all employees.
2. Incomplete accounts are printed. First 3 digits of the code is removed.

3. Environment Details

Version - 13.40.0404.GA
Database: Pacific Islands Development Forum

Setup Details

1. ANZ account setup with the mapping as per help guide
2. Employee setup under "Employee Pay Setup"

Employee Details:
  1. Employee ID -PIDF00001
  2. Company bank = ANZ - 11XXXXX2
  3. Employee Bank = WBC - 980XXXXXX8
  4. The file is generated using procedure "LT_PAY_BankPaySubmission_ANZ_All"
Audit Notes:Edited by sanjay on 23/05/23 13:24. Edited by sanjay on 23/05/23 13:22. Edited by sanjay on 02/05/23 17:21. 
19 Jun 202208:01PM Comment 1 by Sitla Sharma (Edge Business Solutions) ETC was changed from 14/06/2022 to 20/06/2022
19 Jun 202208:14PM Comment 2 by Sitla Sharma (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 20-06-2022 08:01 PM Notes: ETC extended from: 20/06/2022 to 20/06/2022

Hi Sanjay,

Same issue can be replicated on our  Link Demo environment.

Setup Details:Setup Details;

  1. Environment:
  2. Pay ID: 484



20 Jun 202208:42AM Comment 3 by Sanjay (Link Technologies) Assigned To: Sitla Sharma (Edge Business Solutions) Followup Date: 20-06-2022 08:40 AM Time Taken: 1.00

This is the same issue Vineshwar had last week. The Help file has the details on how this needs to be set up.

Please read the helpdesk policy on how to handle support cases with development.

20 Jun 202211:54AM Comment 4 by Sitla Sharma (Edge Business Solutions) Assigned To: Sitla Sharma (Edge Business Solutions) Followup Date: 20-06-2022 11:48 AM

Help Guide does not state that branch code ending with a extra zero needs to be input with Bank account number under Direct Credit.




The issue was resolved by attaching the branch codes with Bank Number.

Test Results:

Hi Sitla,


Confirmed, your test file is in correct format.





02 May 202308:47AM Comment 5 by Navneet Kumar Assigned To: Navneet Kumar Followup Date: 05-05-2023 08:46 AM Notes: ETC extended from: 20/06/2022 to 05/05/2023
Bula Team,

Reopening case so that this can be discussed with Sanjay and also included in the documentation.


02 May 202303:26PM Comment 6 by Navneet Kumar Assigned To: Navneet Kumar Followup Date: 05-05-2023 01:50 PM Time Taken: 2.00 Notes: ETC extended from: 05/05/2023 to 05/05/2023

Bula Team,

In the employee Paysetup (Direct Credit) we enter the 2 digit branch plus an extra zero and the account number of the employee. When we do this, the "Detail Record Narrative" shows the correct account number of the employee.

When we exclude the 3 digit branch number the "Detail Record Narrative" is missing part of the account number.

To resolve the issue we will change the ANZ Diskpay - All Documentation as follows:

  1. In the section "steps to configure ANZ Diskpay" add the following text as item 5.
  2. Enter the employee's bank account details in menu "Employee Profile -> Employee Pay Setup -> Direct Credit "
  3. Employees bank account should be saved as "two digit mapping number from the table above plus zero the employee account number". Example:
  4. Employee with ANZ bank, enter "020xxxxx" where "xxxx" is the employees account number
  5. Employee with HFC bank, enter "070xxxxx" where "xxxx" is the employees account number

02 May 202303:27PM Comment 7 by Sanjay (Link Technologies) Case L12893 added to project 14.80
18 May 202302:12PM Comment 8 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 26-05-2023 02:12 PM Time Taken: 4.00
Documentation has been updated as requested.

If you have any queries regarding this support incident, please email and include the Case No: L12893 in the subject line of all emails regarding this issue.

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