Company: Link Technologies
Case No: L12110. Project: 12.30: LinkSOFT Version 12.30
Logged By: Sanjay (Link Technologies) on 09 Dec 2020 11:48AM
Priority: Low
Product: Framework
Group: Enhancement
Time Taken: 6.00 (Weight: 8.00)
Version: 12.30
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Rashna, Sanjay
Resolve By: Monday, 14 December 2020 11:59 PM [1230 days since logged date]
Status: Closed
Subject: Add a log when licence is requested and remove spaces in the "Company Code" and Name before getting a new licence

Users are finding some difficulty in licences where the "Company Code" and "Names" have trailing spaces.

W need to remove leading and trailing spaces in CODE and Names to avoid this.

Audit Notes:Edited by sanjay on 09/02/21 16:55. Edited by sanjay on 17/12/20 14:29. 
15 Dec 202008:10AM Comment 1 by Sanjay (Link Technologies) Case L12110 added to project 12.3
17 Dec 202002:46PM Comment 2 by Sanjay (Link Technologies) Assigned To: Alvis (Link Technologies) Followup Date: 23-12-2020 02:29 PM Time Taken: 4.00

PART A - Development work for this case has been completed.

1. The change will be available in version: 12.30.1217

2. The following changes were made(Include Database object names, Program classes and any other relevant information):

  1. Licence request logged at the user end as well as the Licence portal
  2. Changed Company update procedure to trim leading and trailing spaces in "Company Name", "Company Code" and "Registered Company" name.

3. Affected Areas:

  1. Menu "Global Administration ~> Company" and "Licence Registration"
  2. Licence Portal - Request for licence Log

4. The issue was caused by:

  1. Improvement and Issues with Licence request under some conditions

5. Notes
6. Next Step
: System Test Licence request


PART B - Development Reference:

1. Changes implemented was according to the approved design (Y/N): NA

2. Variations to the approved design:NA

24 Dec 202011:24AM Comment 3 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 30-12-2020 11:12 AM Time Taken: 1.00
System test completed

29 Dec 202012:42PM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 31-12-2020 12:33 PM Time Taken: 1.00
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail

Update company registered name as "Link Technologies - DEMO  ".

Request for license. The licence should be requested without errors.

Event Log should be updated with the licence update 


Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 12.30.1224BETA
  3. Setup: Demo
  4. Server :
  5. Database: LINKSOFT-DEMO-123

Next Step

  1. For Closure

    04 Jan 202103:25PM Comment 5 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 06-01-2021 03:24 PM
    Thanks Rashna 

    09 Feb 202104:55PM Comment 6 by Sanjay (Link Technologies) ETC was changed from 14/12/2020 to 14/12/2020
    If you have any queries regarding this support incident, please email and include the Case No: L12110 in the subject line of all emails regarding this issue.

    Document size: 6.8 KB
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