Company: Link Technologies
Case No: L10315. Project: 11.40: LinkSOFT Version 11.4
Logged By: Rashna (Edge Business Solutions) on 16 Apr 2019 02:17PM
Priority: High
Product: Framework
Group: Software Defect
Time Taken: 6.50 (Weight: 6.50)
Version: 11.3.0902
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Rashna, Sanjay
Resolve By: Wednesday, 17 April 2019 12:00 AM [1833 days since logged date]
Status: Closed
Subject: Emails fails for subjects that have "carriage return characters" or "line feed characters".
Summary:    

The system sends an alert when a process fails. However, the system generated email fails to send.

As per the GTM session, Sanjay identified that issue is caused with the incorrect format of subject.

Error:


Audit Notes:Edited by sanjay on 11/09/19 16:00. Edited by alvis on 26/04/19 09:24. 
26 Apr 201909:24AM Comment 1 by Alvis (Link Technologies) Case 10315 added to project 11.0
26 Apr 201909:31AM Comment 2 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 26-04-2019 09:31 AM Time Taken: 2.50

Development work for this case has been completed.

The change will be available in version: 11.0.0426

1. The following changes were made(Include Database object names, Program classes and any other relevant information):|

  1. Changed notifications insert/update procedures to remove "carriage return and line feed" characters from the subject.

2. The issue was caused by:

  1. "carriage return and line feed" characters in the subject causes the email to fail.

3. Next Step:

  1. UAT

4. Notes:


30 Apr 201907:40AM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 30-04-2019 12:00 AM Time Taken: 2.50
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail
1

Fail process SYS001 by setting an incorrect backup path and validate that the email notification is sent without errors.

Event log should be updated with the "Error" - BACKUP DATABASE is terminating abnormally 

Pass
2

Fail process SYS003 by setting an incorrect backup path and validate that the email notification is sent without errors.

Event log should be updated with the "Error" - BACKUP DATABASE is terminating abnormally 

Pass

Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 11.0.0429
  3. Setup: Demo
  4. Server : 10.0.0.14
  5. Database:LINKSOFT-DEMO-11-RASHNA

Next Step: closure


    06 May 201901:38PM Comment 4 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 06-05-2019 01:38 PM Time Taken: 1.50
    Thanks Rashna 

    09 Oct 201908:14AM Comment 5 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019
    If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L10315 in the subject line of all emails regarding this issue.

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