Company: Link Technologies
Case No: L11822. Project: 11.40: LinkSOFT Version 11.4
Logged By: Alvis (Link Technologies) on 04 Nov 2019 09:37AM
Priority: High
Product: Framework
Group: Enhancement
Time Taken: 3.00 (Weight: 3.00)
Version: 11.4.0302
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development, Rashna, Sanjay
Resolve By: Monday, 04 November 2019 12:00 AM [1627 days since logged date]
Status: Closed
Subject: Separate report email set up by the company

Separate report email set up by the company.


Report "Employee Listing" is scheduled to email in company A and company B.

Company A uses an "Email document template" which has an email address configured to ""

Company B uses an "Email document template" which has an email address configured to ""


The report schedule sends the email to "Document Template" configured in company A for both companies.

Audit Notes:Edited by alvis on 04/11/19 09:37. 
04 Nov 201909:37AM Comment 1 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 04-11-2019 01:32 PM Time Taken: 2.00

Development work for this case has been completed.

The change will be available in version:11.4.1104

1. The following changes were made(Include Database object names, Program classes and any other relevant information):

  1. Added CompanyID to Report Email Setup table
  2. Changed the report build scripts to create 1 entry for each company in the Report email setup table
  3. When the report email is sent, the document template is used from the user's logged-in company.

2. Affected Areas:

  1. Report Maintenance ~> Report Email Setup

3. The issue was caused by:

  1. "Report Email Setup" was not separated by the company which can cause reports to use an incorrect document template when generating the report email. 

4. Notes
5. Next Step

06 Nov 201902:16PM Comment 2 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 06-11-2019 06:13 PM Time Taken: 1.00
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail

Schedule the "Employee Listing"report in company 1001 with below email addresses

  1. user -
  2. document template -
  3. to address on the schedule -

On the other hand, set the document template address in company 1002 as validate that the email is nots net to this address


Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 11.4.1105
  3. Setup: Demo
  4. Server :
  5. Database: LINKSOFT-DEMO-11-RASHNA

Next Step

  1. Closure

    If you have any queries regarding this support incident, please email and include the Case No: L11822 in the subject line of all emails regarding this issue.

    Document size: 6.7 KB
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