Company: Link Technologies
Case No: L12745. Project: 14.00: LinkSOFT Version 14.00
Logged By: Sanjay (Link Technologies) on 21 Jun 2022 12:06PM
Priority: High
Product: Payroll & HR
Group: Software Defect
Time Taken: 13.00 (Weight: 13.00)
Version: 14.00
Assigned To: Development
Circulation: Aarti Pooja Gayaneshwar, Development, Sanjay
Resolve By: Wednesday, 22 June 2022 11:59 PM [666 days since logged date]
Status: Closed
Subject: Submitting a days TNA Record Times Out

During UAT in V13 (13.40.0404.GAand encountered an issue where they submitted a day’s time and faced a time-out error.

They requested assistance to resolve this.

Audit Notes:Edited by sanjay on 22/06/22 10:04. Edited by sanjay on 21/06/22 12:06. Edited by sanjay on 21/06/22 12:04. 
21 Jun 202208:24AM Comment 1 by Aarti Pooja Gayaneshwar (Link Business Solutions) Assigned To: Aarti Pooja Gayaneshwar (Link Business Solutions) Followup Date: 22-06-2022 08:22 AM Time Taken: 1.00 Notes: Edited by sanjay on 21/06/22 12:05. Edited by aarti on 21/06/22 08:24. 

Further to our team viewer meeting, we verified that a timeout issue has been faced when trying to submit a day’s time for all the employees from the TNA Timesheet menu – a time-out error was received. We verified the server specs and it seems fine. Refer to figure 1.


Figure 1: Danam Server Specs


We collected the database and restored it in our test environment.

Environment details:

  1. Server Name: LINKQA8
  2. Linksoft Version: V13.40.0404.GA
  3. LinkSoft URL:
  4. LinkSoft Login: Username: admin, Password: XXX


Steps to Replicate:

  1. Login as Admin
  2. Menu: Time Management à TNA Timesheet
  3. Selection:
    1. Employee: All
    2. Date From: 10/06/2022
    3. Date To: 10/06/2022
  4. Filter by “Valid” Status
  5. Records will be displayed – Refer to figure 2
  6. Select all
  7. Click “Submit”
  8. After loading for a while, a Time Out error will come

21 Jun 202212:06PM Comment 2 by Sanjay (Link Technologies) Case L12745 added to project 14.00
21 Jun 202212:08PM Comment 3 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 21-06-2022 06:06 PM Time Taken: 8.00
PART A - Development work for this case has been completed.

1. The change will be available in versions: 14.00 and 13.40.0621 Patch

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Moved "Timesheet Base Entries Create" to "Timesheet Import Process" as this was causing delays in submitting timesheets when there are a large number of entries

3. Affected Areas:

  1. Timesheet Import and Timesheet Submission

4. The issue was caused by:

  1. Calling Base Procedure once per time entry instead of Once per Process.

5. Other Relevant Notes
6. Next Step
(Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT

22 Jun 202210:04AM Comment 4 by Sanjay (Link Technologies) ETC was changed from 22/06/2022 to 22/06/2022
19 Jul 202203:46PM Comment 5 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 19-07-2022 09:45 PM Time Taken: 4.00
The following tests were performed:

Table 1 - Test Results
NoTest CaseExpected ResultPass/FailComments
1Imported timesheet
The "base data creation" should happen in the "Background" process, not in the form select process.


Environment Details

  1. OS version: Win11
  2. Application version:14.00
  3. Setup on:
    1. Server: LinkQA4
    2. Database: LinkSOFT
    3. LinkSOFT URL: HTTP://LinkQA4/LinkSOFT
  4. Login Details: Standard username and password for user "admin"

Next Step: Closure

If you have any queries regarding this support incident, please email and include the Case No: L12745 in the subject line of all emails regarding this issue.

Document size: 153.8 KB
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