Company: Link Technologies
Case No: L08788. Project: 08.20: LinkSOFT Version 8.2
Logged By: Rashna (Edge Business Solutions) on 30 Aug 2017 01:57PM
Priority: High
Product: Point of Sale
Group: Software Defect
Time Taken: 2.00 (Weight: 2.00)
Version: 8.290.0115
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development, Rashna, Sanjay
Resolve By: Thursday, 31 August 2017 12:00 AM [2877 days since logged date]
Status: Closed
Subject: Items do not load on the "Customer Display" if the display was opened after loading items
Summary:    

Hi Sanjay, 

I have tested the case with 817.

Items do not load on the "Customer Display" if the display is opened after loading items.

There are scenarios, when cashiers load items but do not enable display. 

For example, Cashier forgot to enable display, loaded all items. Cashier turns on the display before saving the items on POS - The Display is blank.

Steps 

  1. Log into POS
  2. Load item PNT01 and PNT02
  3. Open Customer Display.
  4. The screen is blank.



Audit Notes:
30 Aug 201703:55PM Comment 1 by Alvis (Link Technologies) Case 8788 added to project 8.18
01 Sep 201703:13PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 01-09-2017 03:13 PM Time Taken: 1.00

The application has been changed to display items even if the display is opened after items have been scanned.

Regards
Sanjay


20 Sep 201712:54PM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Rashna (Edge Business Solutions) Followup Date: 20-09-2017 12:54 PM Time Taken: 1.00
QA for product and Patch Releases
Step 1 - Developer to system test changes until not issues are found - Alvis and Sanjay to sign off on System Test
Step 2 - Product expert allocated by Consulting Manager for Product QA.
               Consulting Manager to allocate resource
               Consulting Manager to sign off on UAT and Generic Test

STEP 1 - DETAILS OF QA can be entered in case comments. Summary to be maintained in the table below.

Tested case in QA1 with 818 Beta 1. Database - LINKSOFT DEMO

Table 1 - Summarised list of issues
NoIssue Description Resolved? 
1 Loaded items without opening the display. Opened the customer display from "Utilities", items loaded was loaded on the displayPass

WORKFLOW:

  1. Original case assigned to Development
  2. When the product is ready for release, System test details are entered into comments and the CASE HEADER Table updated.
  3. If system test passes, assign case to Consulting Manager for UAT
  4. If UAT Passes, Assign case for Documentation or close case

    09 Oct 201908:14AM Comment 4 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019
    If you have any queries regarding this support incident, please email Support@LinkTechnologies.com.au and include the Case No: L08788 in the subject line of all emails regarding this issue.

    Document size: 3.7 KB
    For call complaints, please contact the Managing Director of the company using this form.