| Subject: | Move Helpdesk Mail import from configuration to Integration framework |
| Summary: | Move Helpdesk Mail import from configuration to Integration framework |
| Audit Notes: | Edited by sanjay on 05/03/19 10:31. |
| 03 Oct 2018 | 11:51AM Comment 1 by Alvis (Link Technologies) Case 9605 added to project 10.0 |
| 03 Oct 2018 | 02:56PM Comment 2 by Alvis (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 03-10-2018 02:56 PM Time Taken: 2.00 |
| Development work for this case has been completed. The change will be available in version: 10 Beta7 1. The following changes were made(Include Database object names, Program classes and any other relevant information):| - Moved Helpdesk Email Import configurations to the Integration framework.
- Integration Name: HelpdeskEmailImport
- Rules:
- EmailImport.MailServer
- EmailImport.MailPort
- EmailImport.MailUseSSL
- EmailImport.MailUserName
- EmailImport.MailPassword
- HEL.NewCallFromEmailTemplate
2. The issue was caused by: - framework standardization
3. Next Step - Change the process to use configurations based on the integration. - Sanjay
- System Test
- UAT
|
|
| 03 Oct 2018 | 06:26PM Comment 3 by Sanjay (Link Technologies) Assigned To: Alvis (Link Technologies) Followup Date: 03-10-2018 06:26 PM Time Taken: 6.00 |
| Development work for this case has been completed. The change will be available in version: 1. The following changes were made(Include Database object names, Program classes and any other relevant information):| - Changed Email import to use Integration Rules
- Added new procedure for Integration Rules List
2. The issue was caused by: - Change Request
3. Next Step - The Integration Rule Flag "EmailImport.MailUserName" has a "/t" at the end causing the integration to fail. Can you remove this from the flag insert?
- System Test
- UAT
|
|
| 04 Oct 2018 | 03:29PM Comment 4 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 04-10-2018 03:29 PM Time Taken: 1.00 |
| Removed /t from rule code. |
|
| 05 Oct 2018 | 11:10AM Comment 5 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 05-10-2018 11:10 AM Time Taken: 1.00 |
| System test completed. Proceed with UAT in version 10 beta7. |
|
| 08 Oct 2018 | 04:18PM Comment 6 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 08-10-2018 04:18 PM Time Taken: 1.00 |
| Hi Sanjay
QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | | 1 | Verify that Email Import configuration has been migrated to Integration | Pass | | 2 | Setup the email configuration. Enable the integration. - Verify that a case is logged when an email is sent.
| Pass |
Environment Details - OS version: Windows Server 2012
- Application version: 10 Beta 7
- Setup: Demo
- Server : 10.0.0.10
- Database: LINKSOFT-DEMO-10-RASHNA
Steps to reproduce failed scenarios: N/A Next Step: for documentation
|
|
| 09 Oct 2018 | 11:02AM Comment 7 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 09-10-2018 11:02 AM Time Taken: 1.00 |
| Hi Sanjay, Documentation has been updated on the case under Link Web Applications Portal - Technical References. Thanks
Rashna |
|
| 10 Oct 2018 | 02:33PM Comment 8 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 10-10-2018 02:33 PM |
| Thanks Rashna |
|
| 10 Oct 2018 | 02:33PM Comment 9 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 10-10-2018 02:33 PM |
| closing case |
|
| 09 Oct 2019 | 08:14AM Comment 10 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019 |