Company: Link Business Solutions
Case No: T14209
Logged By: Irfaz Ahmad (Link Fiji) on behalf of Pacific Fishing Company Limited on 25 Mar 2024 03:50PM
Priority: High
Product: LinkSOFT
Group: Support
Time Taken (hrs): 11.25
Assigned To: Irfaz Ahmad (Link Fiji)
Circulation: Irfaz Ahmad, Pacific Fishing Company Limited, Sanjay, Vineet
Resolve By: Thursday, 25 April 2024 04:29 PM [360 days since logged date]
Status: Closed
Subject: Error in upgrading DB - Error: Duplicate User in table
Summary:    

Bula Sanjay

I wanted to bring to your attention an issue encountered during the database upgrade process for PAFCO from version 9.33 to version 15.20.

Two errors were encountered during the upgrade:
  1. Duplicate UserID in table LT_SYS_UserCompany
  2. "Invalid column name 'Attachments'"

The first error states there is a duplicate UserID in table LT_SYS_UserCompany

The second error states "Invalid column name 'Attachments'"

Environment Details:

The database is being upgraded from DB Utilities on machine 10.0.0.18
Server: LINKQA4
Database Name: CLIENT-PAFCO-LinkSOFT

Requesting if you could you please review these errors.

Thank you for your attention to this matter.

Regards,
Irfaz Ahmad
Audit Notes:Edited by irfaz on 12/04/24 13:15. Edited by sanjay on 27/03/24 09:48. Edited by sanjay on 27/03/24 09:46. Edited by sanjay on 27/03/24 09:45. Edited by sanjay on 27/03/24 09:45. Edited by sanjay on 27/03/24 09:32. Edited by irfaz on 27/03/24 07:54. Edited by irfaz on 26/03/24 08:06. 
27 Mar 202409:23AM Comment 1 by Sanjay (Link Technologies) Assigned To: Irfaz Ahmad (Link Fiji) Followup Date: 28-03-2024 09:08 AM Time Taken (hrs): 4.00 Notes: Edited by sanjay on 27/03/24 09:40. ETC extended from: 25/03/2024 to 28/03/2024
Hi Irfaz, the error is coming from having the same username multiple times.

Solution: Identify which is the correct username and we can delete the ones that are incorrect.

Table 1  - Duplicate Usernames. Suggest deleting rows marked in RED

ApplicationNameUserNameCompanyIDEmployeeIDRateEnabled
ESS60121001699911
ESS60121001601211
ESS60121001902310
ESS60141001 01
ESS60141001601411
ESS90211001 11
ESS90211001245711
ESS90301001 11
ESS90301001251311
RECadmin1001NULLNULL1
ESSAdmin1001AdminNULL1
POSAdmin1001NULLNULL1
POSManager1001Manager11
RECManager1001NULLNULL0
ESSmanager1001NULLNULL1


27 Mar 202410:41AM Comment 2 by Sanjay (Link Technologies) Assigned To: Irfaz Ahmad (Link Fiji) Followup Date: 28-03-2024 09:48 AM Time Taken (hrs): 6.00

Hi Irfraz,

The issue with the Attachments is caused by a Custom Trigger on your datanase. I have placed a script below that will delete this trigger for you. 

SCRIPT 1 - Drop Custom Trigger before upgrading the database

IF  EXISTS (SELECT * FROM sys.triggers WHERE object_id = OBJECT_ID(N'LT_HR_LeaveNRoster_TRG'))

BEGIN

DROP TRIGGER LT_HR_LeaveNRoster_TRG

END


SCRIPT 2 - Delete Duplicate users before running the upgrade. Please confirm this with PAFCO before applying this script

DELETE FROM LT_SYS_UserCompany WHERE UserName IN ('6012') AND EmployeeID IN ('6999','9023')

DELETE FROM LT_SYS_UserCompany WHERE UserName IN ('6014') AND EmployeeID =''

DELETE FROM LT_SYS_UserCompany WHERE UserName IN ('9021') AND EmployeeID = ''

DELETE FROM LT_SYS_UserCompany WHERE UserName IN ('9030') AND EmployeeID = ''

DELETE FROM LT_SYS_UserCompany WHERE UserName IN ('admin') AND EmployeeID = 'admin'

DELETE FROM LT_SYS_UserCompany WHERE UserName IN ('Manager') AND EmployeeID = 'Manager'

DELETE FROM LT_SYS_UserCompany WHERE UserName IN ('Manager') AND Enabled = 0

See screenshot below. Let me know if you need further assistance.

Figure 1 - Upgrade from V9 to 15.2 resolving the "Duplicate User" issue


27 Mar 202410:43AM Comment 3 by Sanjay (Link Technologies) Assigned To: Irfaz Ahmad (Link Fiji) Followup Date: 28-03-2024 10:41 AM
Hi Irfaz, case T14209 updates wit the solution for PAFCO. There is a custom trigger that was causing the issue. I have upgraded the DB on QA4. Let me know if you need it restored so you can do he trial upgrade yourself.

12 Apr 202401:47PM Comment 4 by Irfaz Ahmad (Link Fiji) Assigned To: Irfaz Ahmad (Link Fiji) Followup Date: 16-04-2024 01:18 PM Time Taken (hrs): 1.00 Reference: Support Notes: ETC extended from: 28/03/2024 to 16/04/2024

Hi Sanjay,

The upgrade was completed successfully after applying those two scripts.

We have made a license request and request it be released to test PAFCO's customization.

Refer to server details:

Company Name: Pacific Fishing Company Ltd
Database Name: CLIENT-PAFCO-LinkSOFT
Server: LINKQA4
Hosted on: http://10.0.0.18/PAFCO-LinkSOFT-v15/





24 Apr 202404:29PM Comment 5 by Vineet (Link Business Solutions) Assigned To: Irfaz Ahmad (Link Fiji) Followup Date: 25-04-2024 04:29 PM Time Taken (hrs): 0.25 Notes: ETC extended from: 16/04/2024 to 25/04/2024

Bula

License has been retrieved. We will proceed to close this case.

Thanks
Vineet Ram


If you have any queries regarding this support incident, please call our support on Support: +679 222 0084. After Hours Support: +679 222 0085 or email Support@LinkTechnologies.com.fj and include the Case No: T14209 in the subject line of all emails regarding this issue.

Document size: 290.3 KB
For call complaints, please contact the Managing Director using this form.