Company: Link Technologies
Case No: L11840. Project: 11.40: LinkSOFT Version 11.4
Logged By: Rashna (Edge Business Solutions) on 27 Nov 2019 09:15AM
Priority: Medium
Product: Point of Sale
Group: Enhancement
Time Taken: 5.00 (Weight: 5.00)
Version: 11.4.0903
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Rashna, Sanjay
Resolve By: Thursday, 19 December 2019 02:41 PM [1608 days since logged date]
Status: Closed
Subject: Improve the handling of VMS Failures
Summary:    
Issues
1. When vms fails users cannot close "Link POS" or shutdown the PC.
Users are  not good with computers therefore they find it difficult to use Task Manager to close applications.
2. Next time the User logs in, this can be after certain days esp for construction, law firms, and small business for which invoices are not generated daily. These clients  they don't know if any transaction has failed. As the VMS Failed dialogue box comes up. They are not aware/remember what happened.

Solution
  1. Create a Close button for the VMS Processing Dialogue box just like "Retry. This should close "Link POS
  2.  √Ądd a report to show Failed/Processed VMS transactions for the user to verify what happened before calling us for support.
    1. Incorrect Tax Labels
    2. Missing Cashier TIN
    3. Missing Customer TIN

Audit Notes:Edited by sanjay on 04/09/20 15:11. Edited by rashna on 18/12/19 14:48. Edited by sanjay on 18/12/19 12:11. Edited by sanjay on 18/12/19 12:08. 
18 Dec 201912:11PM Comment 1 by Sanjay (Link Technologies) Assigned To: Alvis (Link Technologies) Followup Date: 19-12-2019 12:08 PM Time Taken: 2.00

Development work for this case has been completed.

The change will be available in version:11.4.1812

1. The following changes were made(Include Database object names, Program classes and any other relevant information):

  1. Added option to exit the application if VMS fails. This will allow the user to exit without having to shut down or End Task
  2. The event log contains the failure reason. 

2. Affected Areas:

  1. FRCS VMS processing

3. The issue was caused by:

  1. Improvement

4. Notes:
5. Next Step
: Add a data view to show failed VMS transactions


18 Dec 201912:11PM Comment 2 by Sanjay (Link Technologies) Case L11840 added to project 11.4
18 Dec 201902:42PM Comment 3 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 19-12-2019 02:41 PM Time Taken: 2.00
New view has been added showing details of invoices required for VMS signature. 

24 Dec 201910:45AM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 25-12-2019 10:19 AM Time Taken: 1.00
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail
1

Process a sale with incorrect API.

The sale should fail.

  1. Click on the "Exit and Log Off". POS should close and logout the user.
  2. Test the log off with the "admin" and "cashier" users 
Pass
2

View the the "Data View - TransactionsPendingVMSSignature" . 

  1. This should show the pending transaction.
  2. Correct the API and complete transaction, the data view should be cleared.
Pass

Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 11.4.1223
  3. Setup: Demo
  4. Server : 10.0.0.14
  5. Database: LINKSOFT-DEMO-11-RASHNA

Documentation updated at LinkSOFT\POS\VMS\VMS_Setup_in_LinkSOFT.htm

Next Step

  1. Closure 

    If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L11840 in the subject line of all emails regarding this issue.

    Document size: 6.6 KB
    For call complaints, please contact the Managing Director of the company using this form