Company: Link Technologies
Case No: L12959. Project: 15.00: LinkSOFT Version 15.00
Logged By: Sanjay (Link Technologies) on 09 Oct 2023 06:01PM
Priority: Low
Product: Helpdesk
Group: Software Defect
Time Taken: 12.00 (Weight: 17.00)
Assigned To: Sanjay (Link Technologies)
Circulation: Sanjay, Vineshwar Prasad
Resolve By: Monday, 09 October 2023 06:01 PM [192 days since logged date]
Status: Closed
Subject: Helpdesk function to reduce document size needs to take into account different variations of HTML Tags
Summary:    

Large documents cause long loading times on slow internet connections. 

Vineshwar reporting "Network Error" for documents with large images

Review functions:

LT_SYS_RemoveImageFromHTML_fx and LT_SYS_RemoveImageFromHTML_fx1

** 

SET @Result = [dbo].[LT_SYS_RemoveImageFromHTML_fx1](@Message, '<img src="data:image/')

SET @Result = [dbo].[LT_SYS_RemoveImageFromHTML_fx1](@Result, '<img alt="" src="data:image/')

SET @Result = [dbo].[LT_SYS_RemoveImageFromHTML_fx1](@Result, '<img alt="" style="width: 685.1px; height: 298px;" src="data:image/')

SET @Result = [dbo].[LT_SYS_RemoveImageFromHTML_fx1](@Result, '<img style="width: 500px; height: 503px;" alt="" src="data:image/')

Audit Notes:Edited by sanjay on 26/10/23 14:35. Edited by sanjay on 11/10/23 11:26. Edited by sanjay on 09/10/23 18:01. 
11 Oct 202311:23AM Comment 1 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 13-10-2023 01:21 PM Time Taken: 8.00
PART A - Development work for this case has been completed.

1. The change will be available in version: 15.00.231004

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Changed function to use the tag "<img " instead of extended Image tags as there are variations to the image storage

3. Affected Areas:

  1. Image Removal from Helpdesk cases where Image is greater than a certain size

4. The issue was caused by:

  1. Performance Improvement by restricting image size

5. Other Relevant Notes
6. Next Step
(Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT


11 Oct 202311:25AM Comment 2 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 13-10-2023 01:23 PM Time Taken: 4.00
The following tests were performed:

Table 1 - Test Results
NoTest CaseExpected ResultPass/FailComments
1Create a "Case Header" with multiple images with different tags. Run Image Removal utility
The image should be removed from the case
Pass

2Create a "Case Comment" with multiple images with different tags. Run Image Removal utility
The image should be removed from the cas
Pass

Environment Details

  1. OS version: Win11
  2. Application version: 15.00
  3. Setup on:
    1. Server: LinkQA4
    2. Database: LinkSOFT
    3. LinkSOFT URL: HTTP://LinkQA4/LinkSOFT
  4. Login Details: Standard username and password for user "admin"

Next Step: Closure


If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L12959 in the subject line of all emails regarding this issue.

Document size: 10.4 KB
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