Company: Link Technologies Case No: L12516 Logged By: Sanjay (Link Technologies) on 28 Jul 2016 03:44PM Priority: Not Applicable Product: Other Group: To be assigned Time Taken: 0.00 Assigned To: Sanjay (Link Technologies) Circulation: Sanjay Resolve By: Thursday, 28 July 2016 03:44 PM [3425 days since logged date] Status: Closed

Subject: HELPDESK - 8.0.6 Released 28/07/2016 04:00PM AEST Summary:     A new version of Link Technologies Software is available for customers who are on Active Annual maintenance. Please note that this is a new installation. To upgrade to this version, please contact Link Technologies for upgrade instructions. Upgrades must be performed by Link Technologies authorized consultants as upgrades must be planned and tested in your test environment. Features and fixes added to this version are listed below: LINKSOFT version 8.0.6 Released 28/07/2016 04:00PM AEST CASE Type Priority Details 7847 System Issue Medium Resolved issue with images in helpdesk alerts 7868 Change Request Medium Change category to Product on the Template edit form. 7877 New Feature Medium Add a Contact Us form in Helpdesk Public folder 7904 Change Request High Change menu title on Helpdesk. 7905 Change Request High Update the description Use Template to Use Document Template to helpdesk 7906 Change Request High Change Category to Product on the Task Template form 7919 Change Request Medium Improve edit of Task Templates 7920 New Feature Medium Email Alert when cases are created from EMAILS 7922 Change Request High Add ability to copy multiple emails when creating task templates 7298 New Feature Low Add functionality to create a case from an email received 7821 Change Request Low Update helpdesk demo database Audit Notes:

If you have any queries regarding this support incident, please email Support@LinkTechnologies.com.au and include the Case No: L12516 in the subject line of all emails regarding this issue. Document size: 14.0 KB For call complaints, please contact the Managing Director of the company using this form.